Kiana Baumann
Mango Hill
Summary
I am a dependable, confident, friendly and conscientious person. I am a fast learner who is eager to participate on any training that you may require, so I can give you my best performance in the workplace.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
Miniso
09.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Cultivated professional working relationships with peers and supervisors.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Shift Supervisor, Barista
Soul Origin
10.2021 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Managed staff hiring, training and supervision.
- Cultivated professional working relationships with peers and supervisors.
Education
Certificate III - Allied Health Assistant
Tafe Queensland
Brisbane, QLD10.2024
Certificate III - Business
Tafe Queensland
Brisbane, QLD02.2023
Skills
- Strong time-management
- Interpersonal and organisational skills
- Customer-Oriented
- Inventory Control
- Strategic Planning
- Training and Mentoring
- Safety Understanding
- Cash Handling Expertise
- Safety Awareness
- Store Opening and Closing
- Communication
- Independent
Timeline
Shift Supervisor
Miniso
09.2023 - Current
Shift Supervisor, Barista
Soul Origin
10.2021 - 08.2023
Certificate III - Allied Health Assistant
Tafe Queensland
Certificate III - Business
Tafe Queensland
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