Summary
Overview
Work History
Education
Skills
Timeline
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Kiana Baumann

Kallangur,QLD

Summary

I am a dependable, confident, friendly and conscientious person. I am a fast learner who is eager to participate on any training that you may require, so I can give you my best performance in the workplace.

I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I'm a detail-oriented team player with strong organizational skills, with the ability to handle multiple projects simultaneously with a high degree of accuracy.


I am wanting to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Barista

Degani Capestone
02.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Shift Supervisor

Miniso
09.2023 - 02.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed cash and credit card transactions accurately using POS software.
  • Cultivated professional working relationships with peers and supervisors.
  • Monitored daily and weekly key performance indicators to maintain on-track status.

Call Center Sales Representative

Clever Contacts
10.2023 - 12.2023
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
  • Developed long-term relationships with customers by providing exceptional service and tailored solutions.
  • Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
  • Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
  • Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
  • Strengthened customer loyalty through empathetic listening and understanding individual requirements.
  • Demonstrated flexibility by adapting to shifting call center priorities and adjusting strategies accordingly for optimal outcomes.
  • Maintained high-quality standards through thorough knowledge of products, services, and company policies.
  • Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
  • Retained existing customers by addressing concerns promptly and offering personalized solutions to meet their needs.

Shift Supervisor, Barista

Soul Origin
10.2021 - 08.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Managed staff hiring, training and supervision.
  • Cultivated professional working relationships with peers and supervisors.

Education

Tertiary Pathway Program - General Education

University of Sunshine Coast
02.2025

Certificate III - Business

Queensland University of Technology
Brisbane, QLD
02.2023

High School Diploma -

North Lakes State College
North Lakes, QLD
10.2022

Skills

  • Strong time-management
  • Interpersonal and organisational skills
  • Customer-Oriented
  • Inventory Control
  • Strategic Planning
  • Training and Mentoring
  • Safety Understanding
  • Cash Handling Expertise
  • Safety Awareness
  • Store Opening and Closing
  • Communication
  • Independent
  • Active listener
  • Cash Handling
  • Team Player
  • Team Leadership
  • Exceptional customer service
  • POS Systems
  • New Hire Training
  • Time Management
  • Attention to Detail
  • Adaptable and Flexible
  • Problem-Solving
  • Coordinating Orders

Timeline

Barista

Degani Capestone
02.2024 - Current

Call Center Sales Representative

Clever Contacts
10.2023 - 12.2023

Shift Supervisor

Miniso
09.2023 - 02.2024

Shift Supervisor, Barista

Soul Origin
10.2021 - 08.2023

Tertiary Pathway Program - General Education

University of Sunshine Coast

Certificate III - Business

Queensland University of Technology

High School Diploma -

North Lakes State College

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