Kiana Di Nardo
Perth,WA
Summary
I am a high-energy Store Manager bringing extensive experience after over 5 years in retail settings. I see myself as an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. I am proficient in using independent decision-making skills and sound judgment to positively impact company success. I am dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I set and enforced consistent standards to maintain staff satisfaction and meet performance targets, and have an organized nature and sound judgment focused on maximizing team efficiency.
Overview
7
7
years of professional experience
Work History
Store Manager
City Beach
04.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Assistant Store Manager
City Beach
11.2022 - 04.2023
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Casual Sales Assistant
City Beach
10.2018 - 11.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Coaching Staff Member
Seldys Gym
02.2017 - 07.2021
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Maintained thorough knowledge of rules, game procedures, coaching techniques and current trends in Muay Thai sport.
- Utilized positive communication to encourage team and promote integrity and respect.
- Assessed strengths and weaknesses of opponents to develop valuable techniques and increase preparedness.
- Provided feedback to coaches to improve teaching techniques and increase drive to succeed.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Collaborated with other coaches to create and execute game plans.
Cafe Worker
Wassup Dog Cafe
02.2017 - 10.2018
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Education
High School Diploma -
Chisholm Catholic College
Bedford, WA10.2022
Skills
- Team Leadership
- Employee Motivation
- Accurate Cash Handling
- Sales Expertise
- Customer Service
- Goals and Performance
Timeline
Store Manager
City Beach
04.2023 - Current
Assistant Store Manager
City Beach
11.2022 - 04.2023
Casual Sales Assistant
City Beach
10.2018 - 11.2022
Coaching Staff Member
Seldys Gym
02.2017 - 07.2021
Cafe Worker
Wassup Dog Cafe
02.2017 - 10.2018
High School Diploma -
Chisholm Catholic College
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