Summary
Overview
Work History
Education
Skills
Skills Abilities
References
Timeline
Generic

KIANA GILBERT

Adelaide,SA

Summary

Energetic Customer Service team member with over 3 years of retail experience. Successful at motivating and building positive team dynamics to accomplish goals and meet targeted KPIs. Dedicated to an open communicative culture where employees feel empowered to contribute to the company's success. Excellent communication and problem-solving skills and thrive working in a fast-paced environment.

Overview

7
7
years of professional experience

Work History

Team Member/Supervisor

Coles
01.2022 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Cash handling/EFTPOS
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted with inventory counts and stocking of merchandise.
  • Responded to customer complaints and inquiries.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain safety standards throughout sales floor.
  • Developed strong relationships with regular customers which increased return visits.
  • Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.

Customer Service Team Member

Kmart
01.2020 - 01.2023
  • Maintained thorough knowledge of products and services to provide accurate information to customers.
  • Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
  • Demonstrated adaptability by working across various departments as needed
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Replenished sales floor merchandise and organized shelves, racks, and bins
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Managed efficient cash register operations.

Babysitter
01.2017 - 01.2020
  • Responsible babysitter, with experience in caring for children during weekends, evenings, and school holidays
  • Children aged 1 - 10 years
  • Kept to routines, bath, bed, dinner, and lunch
  • Assisted with school homework, projects, and tutoring.

Education

Bachelor of Social Work (Honours) - Social Work

University of South Australia
05.2025

High School Diploma -

Craigmore High School
Blakeview, SA
01.2021

Skills

  • Goal-Oriented
  • Training and mentoring
  • Excellent Customer Service skills
  • Team Leadership
  • Work Planning and Prioritization
  • Professional and Courteous
  • Reliable
  • Strong Work Ethic
  • Cash Handling

Skills Abilities

I have developed Excellent leadership and customer service skills working at Kmart and Coles. Both of these roles taught me how to work efficiently within a team environment and deliver a high level of customer service. I have developed high leadership skills through my role as a customer service supervisor at Coles where I have had to take on the responsibility of supervising junior employees while also maintaining the front end of the store.


I have experience in meeting weekly KPIs and targets and making sure all operations run smoothly during my supervisor shifts.

I am very capable of self-management and have developed great time management and organizational skills due to my experience as both a university student and part-time employee.


Working in Retail has allowed me to develop great multi-tasking skills and the ability to work well and communicate with a diverse range of people. I am flexible and easily able to meet the demands of highly competitive and fast-paced environments. With a quick learning ability, I am versatile enough to be trained for many different roles.

References

  • Coles Craigmore Store Manager, Andrea I - Ching Tu, (08) 8252 1233
  • Kmart Munno Para Store Manager, Geoff Degenhardt, (08) 8288 3300


Timeline

Team Member/Supervisor

Coles
01.2022 - Current

Customer Service Team Member

Kmart
01.2020 - 01.2023

Babysitter
01.2017 - 01.2020

Bachelor of Social Work (Honours) - Social Work

University of South Australia

High School Diploma -

Craigmore High School

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KIANA GILBERT