Summary
Overview
Work History
Education
Skills
Previous Experience
Personal Information
References
Training
Timeline
Generic

Kiana-Rose Bice

Summary

Kiana is an accomplished and results-driven Retail Sales Professional with a proven track record of exceeding sales targets and providing exceptional customer service. She is seeking a position to leverage her strong interpersonal skills, sales knowledge and mindset for growth into a successful career in Real Estate Sales.

With her strong work ethic and drive to exceed any prescribed target, she is the perfect addition to any results focused company.

Overview

7
7
years of professional experience

Work History

Retail Sales Consultant

Optus Retail
11.2023 - Current
  • Fostered customer loyalty by providing tailored solutions that met individual needs.
  • Offered each customer high-quality, bespoke service to boost sales and customer satisfaction.
  • Utilised strategic sales techniques in order to meet personal KPIs and Sales Targets.
  • Developed strong rapport with customers and generated positive impression of business.

Commercial Attendant

Kryal Castle
12.2020 - Current
  • Worked effectively in fast-paced environments
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Developed skills to work efficiently in every department of the Amusement Park
  • Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.

Retail Manager

Kryal Castle
10.2022 - 01.2024
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Created employee schedules to align coverage with forecasted demands.
  • Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.

Storeperson / Team leader

eStore Logistics
09.2018 - 12.2020
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with clients through positive attitude and attentive response.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Optimized c experience by delivering superior services and effectively troubleshooting issues.

Front of House

The Royal Hotel
06.2017 - 11.2019
  • Enhanced customer satisfaction by efficiently managing front-of-house operations.
  • Maintained clean, organized environments for presentable front-of-house areas.
  • Streamlined front-of-house operations for improved efficiency and guest experience.
  • Established effective communication channels between front-of-house staff and kitchen personnel.
  • Supported revenue growth by identifying upselling opportunities within the front of house team.
  • Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
  • Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.

Education

Certificate IV - Real Estate Practice

Entry Education
04.2025

Certificate III - Hospitality

Workplace Training Strategies
07.2018

Skills

  • Work ethic

  • Communication skills

  • Building rapport with clients and colleagues

  • Problem-Solving

  • Sales skills

  • Organizational skillsI

  • Working both collaboratively and independently

  • Attention to detail

  • Market Research

Previous Experience

  • Millennium Hair Reception/Customer Service, 2013, 2014
  • McDonalds Front of House, 2012, 2013

Personal Information

Date of Birth: 01/13/97

References

References available upon request

Training

  • Working with Childrens Check
  • Responsible Service of Alcohol
  • Responsible Service of
  • Prepare and Serve Espresso Coffee
  • Certificate II in Work Skills and Vocational Pathways

Timeline

Retail Sales Consultant

Optus Retail
11.2023 - Current

Retail Manager

Kryal Castle
10.2022 - 01.2024

Commercial Attendant

Kryal Castle
12.2020 - Current

Storeperson / Team leader

eStore Logistics
09.2018 - 12.2020

Front of House

The Royal Hotel
06.2017 - 11.2019

Certificate IV - Real Estate Practice

Entry Education

Certificate III - Hospitality

Workplace Training Strategies

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Kiana-Rose Bice