Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
Languages
Timeline
Generic

Kiana Tabatabaei - Jafari

Summary

Motivated and responsible 18-year-old with hands-on experience in fast-paced environments, including roles at KFC, The Alby, Banquets, and Forever New. Highly skilled in customer service, teamwork, time management, and adapting to changing circumstances. Fluent in English and Farsi, with a strong commitment to providing exceptional service. Proficient in handling cash transactions, maintaining cleanliness, and following safety regulations. Proven ability to work effectively both independently and as part of a team. Holds an RSA certificate and a provisional driver's license.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Part-Time Sales/Supervisor

Forever New
09.2024 - Current
  • Assist customers in selecting merchandise and provide personalized styling advice
  • Handle cash transactions, manage inventory, and maintain store displays
  • Supervise and train new staff, ensuring adherence to company policies and procedures
  • Handle closing and opening the store alone
  • Work collaboratively with the team to meet store targets and deliver exceptional service

Team Member

The Alby
08.2024 - Current
  • Provide exceptional customer service, ensuring a welcoming and friendly environment for all guests
  • Manage customer orders and handle payments efficiently
  • Work with colleagues to ensure smooth operations during busy periods
  • Assist with general housekeeping duties to maintain a clean and safe environment

Team Member

Banquets
08.2024 - Current
  • Support event coordination by ensuring timely food and beverage service
  • Provide excellent customer service to guests, ensuring satisfaction during events
  • Assist with the preparation and cleanup of banquet areas
  • Maintain high standards of professionalism and efficiency

Team Member

KFC
10.2020 - 01.2024
  • Delivered outstanding customer service, taking orders, handling transactions, and addressing customer inquiries
  • Collaborated with team members to prepare food, maintain cleanliness, and ensure smooth operations
  • Trained and mentored new staff, enhancing team performance and fostering a collaborative work environment
  • Uphold high standards of cleanliness and hygiene in line with health and safety guidelines
  • Consistently received positive feedback for maintaining a professional, friendly attitude during peak hours

Education

Diploma and Bachelor of Nursing - Nursing

University of Wollongong
Wollongong, NSW
06-2028

Year 12 -

Canberra College
01.2024

Year 10 -

Mount Stromlo High School
01.2022

Skills

  • Customer service
  • Sales presentations
  • Effective selling techniques
  • Sales strategy development
  • Management support
  • Goals and performance
  • Inventory control
  • Staff management
  • Staff training

Certification

RSA Certificate, Responsible Service of Alcohol

Accomplishments

  • Gained valuable experience in customer service, building strong rapport with customers and handling customer inquiries.
  • Demonstrated leadership abilities by training and mentoring new staff members.
  • Excelled in multitasking and time management in high-pressure environments.
  • Recognized for a positive, professional attitude and ability to remain calm under pressure.
  • Contributed to a positive team dynamic, resulting in consistently high performance.

Personal Information

Date of Birth: 05/2006

Languages

Persian
Native or Bilingual

Timeline

Part-Time Sales/Supervisor

Forever New
09.2024 - Current

Team Member

The Alby
08.2024 - Current

Team Member

Banquets
08.2024 - Current

Team Member

KFC
10.2020 - 01.2024

Year 12 -

Canberra College

Year 10 -

Mount Stromlo High School

Diploma and Bachelor of Nursing - Nursing

University of Wollongong

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Kiana Tabatabaei - Jafari