Kiandra Pavey
Bonshaw
Summary
Dynamic banking professional with extensive experience at Westpac Bank, excelling in relationship building and customer service. Proven track record of enhancing customer satisfaction through tailored financial solutions and efficient branch operations. Recognized for attention to detail and fostering team productivity, contributing to a positive workplace culture.
Overview
5
5
years of professional experience
Work History
Personal Banker
Westpac Bank
11.2024 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Teller
Westpac Bank
03.2024 - 11.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Junior Supervisor
Ritchies IGA
09.2020 - 10.2023
- Ensured timely completion of task’s by setting achievable deadlines and closely monitoring progress towards milestones.
- Improved team productivity by implementing new workflow processes and streamlining communication channels.
- Streamlined administrative procedures for greater efficiency within the department while reducing workload for team members.
- Enhanced employee morale by organizing team-building events and fostering an inclusive workplace environment.
Education
Stawell Secondary College
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Positive attitude
- Cash handling
- Attention to detail
Timeline
Personal Banker
Westpac Bank
11.2024 - Current
Teller
Westpac Bank
03.2024 - 11.2024
Junior Supervisor
Ritchies IGA
09.2020 - 10.2023
Stawell Secondary College
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