Kiani Gilbert

• Data analysis, report creation and distribution.
• Managed workflow documents and tasks, adhering to strict time allocations.
• Mentored staff in technical procedures, fostering skill development and knowledge transfer.
• Booking and facilitating various events, ensuring involved parties are informed and set up for success.
• Collaborated with other departments to identify and solve software issues.
• Booking and changing of flights and accommodation for team members.
• Records Management.

• Greeting customers over the 2-way radio, providing clear friendly instructions, maintaining high area awareness and keeping a mental track record of all customers in numerous areas requiring different products. Memorising their truck weights provided bonus points.
• Build rapport with customers, where possible make an arduous task, less arduous with kindness and genuine guidance.
• Operated heavy mobile plant equipment(Loaders, 775 CAT Haul trucks, excavator and water carts), ensuring compliance with safety regulations and operational standards.

Safe and effective operation of:

Atlas and CAT underground Dump Trucks,Water carts, surface excavator, wheeled and track rock breakers and underground light vehicles.

• Increased customer satisfaction through exceptional service and knowledgeable product recommendations.
• Complete TTTC's prior to commencing any hazardous tasks
• Work in accordance with the SWPs for all tasks
• Comply with correct PPE for the job at all times and encourage co-workers to do the same.
• Support the BHP and site wide goal of zero harm
• Work productively and stick to time allocations efficiently in solo and team environments

• Managed daily operations, ensuring smooth functioning of all aspects of the business.
• Monitored inventory levels, ensuring timely replenishment of stock and supplies.
• Resolved customer complaints effectively, enhancing overall guest satisfaction.
• Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff members.
• Cultivated a positive work environment, boosting employee morale and job satisfaction.
• Interacted well with customers to build connections and nurture relationships.

• Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
• Managed inventory levels, ensuring timely replenishment of stock and minimizing waste.
• Oversaw daily operations, coordinating between front-of-house and back-of-house teams for optimal performance.
• Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanour and high-quality service.
• Promoted teamwork among staff by coordinating tasks efficiently during peak service times, ensuring smooth operations.
• Supported event planning and execution, assisting in the arrangement of private parties and special occasions for guests.
• Assisted with setup and breakdown of events, banquets and parties to comply with logistics.

• Managed daily banking operations, ensuring accuracy in transactions and compliance with regulations.
• Analyzed daily financial transactions to ensure accuracy and integrity of banking financial records.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

• Managed inbound and outbound shipments, ensuring timely processing and accurate documentation.
• Collaborated with team members to streamline order picking processes and enhance productivity.