Kianna Daly
Evanston South,SA
Summary
Experienced in healthcare procedures and providing patient assistance. Leveraging strong organisational skills to ensure efficient office operations and support exceptional patient care. Extensive knowledge of medical terminology and clinical protocols facilitates seamless coordination of tasks and effective communication with patients. Proficient in professional phone communication, teamwork, time management, and office computer systems. Bringing valuable experience from both retail and hospital environments.
Overview
14
14
years of professional experience
12
12
years of post-secondary education
Work History
Medical Receptionist
Radiology SA
01.2020 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Medical Orderly
Spotless
01.2017 - 01.2020
- Assisted nursing staff with patient care tasks, resulting in a more streamlined workflow.
- Facilitated smooth admissions processes by gathering essential documents and coordinating with other departments as needed.
- Enhanced the efficiency of daily operations by taking initiative in performing necessary tasks without direct supervision.
- Assisted in transferring patients between departments, facilitating efficient coordination of healthcare services.
- Provided exceptional support during emergency situations, enabling swift response from medical teams.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Warmly greeted patients and visitors and made each feel welcome.
- Reduced stress for families during difficult times through compassionate communication and assistance with non-medical concerns.
- Participated in ongoing training opportunities to continuously refine skills and stay current on best practices within the field.
- Demonstrated empathy and compassion when interacting with patients, fostering trust and rapport.
- Managed time efficiently while balancing multiple responsibilities, ensuring that all tasks were completed in a timely and accurate manner.
- Completed documentation requirements accurately and promptly, supporting seamless continuity of care for patients.
- Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
- Reduced the risk of infection by diligently adhering to sanitation protocols and sterilizing equipment.
- Hygiene standards within the hospital
- Maintained clean and safe environment to promote patient safety and comfort.
- Cleaned, sanitized and moved hospital equipment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Excellent communication skills, both verbal and written.
- Gas training
Various Positions
Toys 'R' Us and Babies 'R' Us
01.2013 - 01.2017
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Various Positions
Pro Fitness Health Club
01.2012 - 01.2014
- Kept fitness areas, machines, and spaces clean and orderly for customers.
- Improved overall client experience with attentive customer service and prompt assistance.
- Promoted a positive workout environment, enforcing facility rules and addressing concerns promptly.
- Greeted and interacted with members and guests upon entrance and exit to facility.
- Maintained accurate inventory records of gym supplies and equipment, proactively addressing any shortages or maintenance needs in a timely manner.
Work Experience
Fort Largs Police Academy
01.2011 - 01.2011
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
High School Diploma -
Salisbury East High School
01.2008 - 12.2013
No Degree -
Salisbury Park Primary
01.2002 - 12.2007
Skills
- Front desk operations
- Adapt quickly to new situations and roles
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Office administration
- Patient registration
- Skilled in Microsoft Office Applications
- HIPAA compliance
- Insurance verification
- Payment collection
- Patient relations
- Records management
- Medical billing
- Commitment to Continuous Learning
- Determined and dedicated
- Effective time management skills
- Background in Healthcare Settings
- Honest and reliable
- Strong Work Ethic
- Customer Service Expertise
- Effective Problem Resolution Skills
- Collaborative Team Player
- Referral verification
- Medical office administration
- Billing support
- Organization and time management
Timeline
Medical Receptionist
Radiology SA
01.2020 - Current
Medical Orderly
Spotless
01.2017 - 01.2020
Various Positions
Toys 'R' Us and Babies 'R' Us
01.2013 - 01.2017
Various Positions
Pro Fitness Health Club
01.2012 - 01.2014
Work Experience
Fort Largs Police Academy
01.2011 - 01.2011
High School Diploma -
Salisbury East High School
01.2008 - 12.2013
No Degree -
Salisbury Park Primary
01.2002 - 12.2007
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