Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Kianna McLaughlin

Broadbeach,QLD

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Soka
Maroochydore, QLD
02.2024 - 07.2024
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Assisted in training new servers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Server

Finn's Seafood, Chops and Cocktails
Victoria, Canada
07.2021 - 02.2024
  • Optimized seating arrangements to enhance efficiency.
  • Monitored restaurant activity to assess seating and dining flow.
  • Delivered outstanding table service for more than 50 patrons nightly by consistently staying updated on the full menu range, including beverages and wines, in order to offer recommendations when requested.
  • Developed and maintained a reputation for professionalism in all interactions with clients and colleagues. Demonstrated strong communication skills by consistently conveying information clearly and effectively. Prioritized tasks efficiently to meet tight deadlines and exceed expectations.

Cosmetician

Beauty Boutique
Victoria, Canada
07.2018 - 07.2021
  • Built and maintained strong customer relationships.
  • Educated customers about the benefits of different beauty treatments offered.
  • Attended professional development workshops related to cosmetology trends or advancements in technology.
  • Assisted with inventory control by monitoring stock levels of beauty products and ordering supplies when necessary.
  • Provided recommendations for clients on the best products to use for their particular skin type or condition.

Retail Sales Associate

Complex Clothing
Victoria, Canada
11.2017 - 07.2018
  • Provided exceptional customer service by greeting and assisting customers upon store entry.
  • Recommended additional items to customers for increased interest and satisfaction.
  • Organized displays to attract customers and promote sales.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.
  • Assisted in training new team members on proper procedures and policies.

Education

Some College (No Degree) - Marketing

Camosun College
Victoria, B.C

Skills

  • Guest Engagement
  • Suggestive selling
  • Supply Restocking
  • Customer Needs Assessment
  • Point of Sale (POS) system operations
  • Customer Service
  • Money Handling
  • Problem-Solving
  • Upselling strategies
  • Brand Awareness

Affiliations

  • Gymnastics
  • health conscious life style
  • Reading
  • Fashion

Certification

Responsible service of alcohol

References

References available upon request.

Timeline

Server

Soka
02.2024 - 07.2024

Server

Finn's Seafood, Chops and Cocktails
07.2021 - 02.2024

Cosmetician

Beauty Boutique
07.2018 - 07.2021

Retail Sales Associate

Complex Clothing
11.2017 - 07.2018

Some College (No Degree) - Marketing

Camosun College

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Kianna McLaughlin