KIAN YUNG FOO
MELBOURNE,VIC
Summary
Dynamic leader with a proven track record at Kitchen Crew, enhancing team performance and customer satisfaction through effective problem-solving and time management. Excelled in recruiting and cross-training, significantly optimizing kitchen operations. Skilled in verbal communication and sales management, achieving notable improvements in service delivery and efficiency.
Overview
10
10
years of professional experience
Work History
Sushi Manager
Department Manager
03.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Chef
Kitchen Crew
03.2019 - 02.2021
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Reduced food waste with strategic menu planning and inventory control techniques.
Cook's Assistant
Kitchen Crew
08.2015 - 08.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Enhanced menu variety by introducing innovative recipes tailored to seasonal ingredients.
- Streamlined kitchen operations, leading to smoother service during peak hours by implementing efficient prep schedules.
Chef Assistant
Kitchen Crew
12.2017 - 02.2019
- Worked with chef to prepare daily food specials and other supplies.
- Followed recipes closely for consistent taste, quality and presentation.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Prepared food orders to support waitstaff and other team members.
- Placed orders to restock items before supplies ran out.
- Improved food presentation skills, contributing to enhanced dining experience.
- Reduced turnaround time for dish preparation by optimizing kitchen layouts and processes.
Restaurant Waiter
Part Time
06.2014 - 07.2015
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Education
No Degree - DIPLOMA OF HOSPITALITY
VICTORIA INSTITUTE OF TECNOLOGY
Melbourne, VIC11.2017
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Sales management
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Full Professional
English
Native or Bilingual
Malay
Native or Bilingual
Javanese
Elementary
Timeline
Sushi Manager
Department Manager
03.2021 - Current
Chef
Kitchen Crew
03.2019 - 02.2021
Chef Assistant
Kitchen Crew
12.2017 - 02.2019
Cook's Assistant
Kitchen Crew
08.2015 - 08.2019
Restaurant Waiter
Part Time
06.2014 - 07.2015
No Degree - DIPLOMA OF HOSPITALITY
VICTORIA INSTITUTE OF TECNOLOGY
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