Kiara Agate
Morley,WA
Summary
A with a long term goal to succeed Business Management through Executive or Coordinator Administrative support based role. A hard and conscientious worker, demonstrates outstanding abilities to work calmly under pressure while confidently maintaining composure and completing all tasks. Easily establishes rapport with a wide range of people – works well as a team player or autonomously.
Overview
14
14
years of professional experience
Work History
Admin
WESTERN BUILDING
07.2021 - Current
- Inbound/Outbound calls from both customer and clients
- Complaints resolution
- Customer enquiries
- Triage new claims
- Providing insurance documents to insureds and clients
- Client liaison
- Metadata Entry
- Managing claim profile
- Customer contacts
- Process policy excess payments
- Manage building supervisor’s workloads and allocate new jobs for assessment
- Assist building supervisors with customer enquiries
- Invoicing.
Escape of Liquid Department
- Inbound/Outbound calls from both customer, clients and trades
- Complaints resolution
- Customer enquiries
- Client liaison
- Metadata Entry
- Managing claim profile
- Assist building supervisors with customer enquiries
- Invoicing
- Send work orders to trades for specialist reports and make safes
- Case manage claims
- Write and submit specialist reports across multiple insurance companies and portals
- Write and submit building reports for multiple insurance companies and portals
- Meet strict KPI’s.
Hollard
- Inbound/Outbound calls from both customer and clients
- Customer enquiries
- Triage new claims
- Providing insurance documents to insureds and clients
- Client liaison
- Metadata Entry
- Managing claim profile
- Customer contacts
- Assist supervisors with customer enquiries
- Invoicing
- Complaints resolution
- Write and submit specialist reports across multiple insurance companies and portals
- Submit building reports across multiple insurance companies and portals
- Manage building supervisor’s workloads and allocate new jobs for assessment
- Work closely and report directly to senior management
- Meet strict KPI’s.
Claims Coordinator
- Inbound/Outbound calls from both customer, clients and trades
- Providing insurance documents to insureds and clients
- Customer enquiries
- Triage new calls
- Assist supervisors with customer enquiries
- Manage the repair schedule of claims from commencement to completion
- Reconcile trade invoices to portal quotes
- Meet strict KPI’s
- Manage building supervisor’s workloads and allocate new jobs for assessment.
Customer Service Representative
Tandem Property Services
09.2019 - 07.2021
- Inbound/Outbound calls from both customer and clients
- Complaints resolution
- Customer enquiries
- Providing insurance documents to insureds and clients
- Client liaison
- Metadata Entry
- Managing claim profile
- Customer contacts
- Organizing make safes and specialist reports
- Assist Desktop Assessor’s with customer enquiries
- Uphold Tandem values, utilising them within my workday.
Disability Medical Assessment Bookings Officer
Sonic Health Plus
11.2016 - 09.2019
- Book appointments and ensure geographical locations are appropriate for clients around Australia from the Perth Office
- Operate in a busy Call Centre environment taking incoming and making outbound calls of a confidential manner
- Communicate effectively and efficiently with disabled clients under stressful conditions to arrange medical assessments
- Comply with Government set standards
- Work with strict KPI’s outlined by the Department of Human Services
- Provide relay service for hearing impaired users, and Ezi-Speak for non-English speaking applicants
- Interact directly with Government representatives, Government contacted doctors and psychologist to arrange and advise of medical assessments
- Provide and update accurate and meaningful confidential metadata across multiple systems used across various Government Organisations.
Car Rental Agent
Northside Rentals
05.2016 - 11.2016
Receptionist / Accounts
PROCHEM PIPELINES
04.2016 - 05.2016
Receptionist
PINE TIMBER PRODUCTS
02.2016 - 03.2016
Receptionist
COLLIER HOMES
06.2014 - 08.2015
Customer Accounts Officer
LOUNGE INNOVATION
03.2010 - 05.2014
Skills
- Well-developed written and verbal communication skills
- Excellent time management skills, enabling efficient prioritization of workloads
- Effective computer skills, including Microsoft Work, Excel, Power Point, Outlook
- Committed team member with the willingness to work with people from different ages and backgrounds
- Demonstrated ability to show initiative whilst working independently and productively as a team member
- Friendly, Positive Attitude
Technologyskills
- Proficiency in MS Office: Word; Excel; Office and Power Point (2007).
- Adobe Acrobat v.9 and v.X (v10)
- MYOB – Accounting software.
References
Available on request.
Timeline
Admin
WESTERN BUILDING
07.2021 - Current
Customer Service Representative
Tandem Property Services
09.2019 - 07.2021
Disability Medical Assessment Bookings Officer
Sonic Health Plus
11.2016 - 09.2019
Car Rental Agent
Northside Rentals
05.2016 - 11.2016
Receptionist / Accounts
PROCHEM PIPELINES
04.2016 - 05.2016
Receptionist
PINE TIMBER PRODUCTS
02.2016 - 03.2016
Receptionist
COLLIER HOMES
06.2014 - 08.2015
Customer Accounts Officer
LOUNGE INNOVATION
03.2010 - 05.2014
Escape of Liquid Department
Hollard
Claims Coordinator
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