- Gym/exercise
- Running
- Organising
- Personal Development and Self-Improvement
Kiara Bigmore
Hackham,SA
Summary
I am a diligent customer service provider with 10+ years of experience working in the retail sector. I have experience managing high pressure situations which has been proven while working during a pandemic and I have prided myself in my ability to provide friendly and professional service to each customer.
I have developed leadership and operational management skills within fast-paced team environment. Skilled in optimizing workflows and enhancing team productivity through strategic planning and coordination. Seeking to transition into new field, bringing strong foundation in team management and process improvement.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Corproate Clean
01.2023
- Clean, stock and supply designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc.)
- Perform and document routine inspection and maintenance activities
- Conduct heavy cleansing tasks and special projects
- Notify management of occurring deficiencies or needs for repairs
- Stock and maintain supply rooms
- Cooperate with the rest of the staff
- Follow all health and safety regulations
Merchandising
STP
11.2024 - Current
- Implemented visual merchandising strategies to increase sales and improve product visibility.
- Implemented creative merchandising strategies, resulting in increased sales and profitability.
- Optimized store appearance with consistent cleaning, organization, and merchandising efforts.
- Boosted sales with effective merchandising strategies that highlighted top-selling products.
2IC
Derrimut 24:7 Gym
- Current
- Greet members and guests upon arrival and assist them as necessary
- Manage member check–ins and monitor gym access
- Answer phone calls, respond to inquiries and direct calls to appropriate staff
- Assist in membership sign ups, cancellations and updating member account information
- Provide information about gym classes, services, and policies
- Manage transactions and process payments for services
- Keep the front desk area clean, organized and stocked with necessary supplies
- Assist with gym tours for potential members
- Resolve member issues in a professional and timely manner
- Perform other administrative tasks as assigned by management
Ryderwear
01.2023 - 01.2025
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Conducted employee training sessions to educate employees on products and company policies.
- Resolved complex issues promptly through effective troubleshooting techniques, root cause analysis, and solution implementation.
Chargrill Cook/Kitchen Hand
Woodcroft
01.2021 - 01.2022
- Taking and serving food and beverage orders, and receiving payment from customers
- Preparing food such as hamburgers, pizzas, fish, and chips
- Washing, cutting, measuring, and mixing foods for cooking
- Operating cooking equipment such as grills, microwaves, and deep-fat fryers
- Cleaning food preparation areas, cooking surfaces and utensils
- Ordering and taking delivery of fast-food ingredients
- Arranging delivery of prepared food and beverages
Online Personal Shopper/ Front End Supervisor
Woolworths
01.2015 - 01.2022
- Resolve customer enquiries, complaints, guiding them and providing relevant information in person and on the phone
- Reconcile money cash drawers at the beginning and end of shifts to ensure the amounts are correct and that there is adequate change
- Responsible for opening and closing store and related procedures
- Authorize register functions including post voids, returns, and deposits
- Check identification for proof of age and refusing tobacco sales to underage customers
- Accurate selection of products using RF scanners
- Meet specifics of each individual order in a timely manner ensuring accuracy
- Keep products on shelves separated, organized, rotated and appealing
- Visual inspection of products to correctly identify and rectify any problems
- Keeping work areas clean, neat, and organized
- Flexibility, resilience, and patience while working during the pandemic
Education
Yr8-yr11 - Student
Aberfoyle Park Highschool
Aberfoyle Park, SA12-2017
Skills
- Clear communication
- Verbal communication
- Written communication
- Composure under pressure
- Teamwork
- Leadership
- Delegation
- Motivation
- Customer service
- Personal presentation
Accomplishments
HLTAID001 Provide cardiopulmonary resuscitation.
HLTAID002 Provide basic emergency life support.
HLTAID003 Provide first aid
Certification
CPR AND FIRST AID, HLTAID001 Provide cardiopulmonary resuscitation., HLTAID002 Provide basic emergency life support., HLTAID003 Provide first aid.
Interests
Timeline
Merchandising
STP
11.2024 - Current
Corproate Clean
01.2023
Ryderwear
01.2023 - 01.2025
Chargrill Cook/Kitchen Hand
Woodcroft
01.2021 - 01.2022
Online Personal Shopper/ Front End Supervisor
Woolworths
01.2015 - 01.2022
2IC
Derrimut 24:7 Gym
- Current
Yr8-yr11 - Student
Aberfoyle Park Highschool
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