Kiara Bilby
Petrie
Summary
Reliable and hardworking customer service team member with over 3 years of experience at McDonald’s. Experienced in both opening and closing shifts, with strong skills in fast-paced service, teamwork, and maintaining high standards of efficiency and customer satisfaction. Confident in handling high-pressure situations, adapting quickly to new work environments, and learning new tasks efficiently. Known for delivering friendly, accurate service, maintaining a positive attitude, and supporting team members to ensure smooth daily operations and an excellent overall customer experience.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald's
Strathpine Town Center, QLD
01.2023 - Current
- Operated cash register, ensuring accurate transactions and customer satisfaction.
- Prepared food items according to standardized recipes for quality control.
- Maintained the cleanliness and organization of workstations in compliance with health regulations.
- Assisted team members during peak hours to optimize service efficiency.
- Engaged with customers to resolve inquiries and enhance dining experience.
- Worked front counter and drive-thru.
- Collaborated with team members to complete orders.
- Assisted other team members in achieving goals.
- Delivered exceptional customer service, ensuring positive dining experiences for all guests.
- Managed inventory levels, restocking supplies as needed to prevent shortages.
- Completed opening/closing duties
- Maintained food quality & hygiene
- Collaborated with team members for smooth operations
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of the restaurant to promote a clean image.
Education
Some College (No Degree) - Finished Grade 11
Mt Maria College
Petrie, QLD10-2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Attention to detail
- Customer engagement
- Reliable, hardworking, quick learner
Timeline
Crew Member
McDonald's
01.2023 - Current
Some College (No Degree) - Finished Grade 11
Mt Maria College