Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kiara Boardman

Nambour,QLD

Summary

Hardworking and passionate job seeker with strong organizational skills eager to offer my experience to secure entry-level position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience

Work History

3IC Assistant manager

Goldmark Jewellers
03.2023 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Keep up and execution of meticulous merchandising.
  • Increased sales through effective sales strategies and targeted promotions, overtaking personal KPI'S for over 3+ consecutive months.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Sales Development Representative

Lightspeed
04.2022 - 11.2023
  • Increased sales leads by implementing targeted outreach strategies and personalized followups.
  • Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
  • High quantity cold-calls; conversion and appointment setting.
  • Maintained high levels of customer satisfaction by providing exceptional support throughout the entire sales process – from initial inquiry to post-sale followup.

Team Leader

Factorie Clothing
09.2021 - 04.2022
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Resolved customer complaints professionally, maintaining a positive brand image.

Assistant Manager

Mad Mex Cantina
02.2014 - 10.2016
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
  • Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
  • Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
  • Played an integral part of the company when selected to assist with the opening of 2+ stores across the country.

Education

Certificate III - Hospitality

Tafe Queensland
Sunshine Coast, QLD
08.2021

Certificate IV - HLTINF005 Maintain Infection Prevention For Skin P

Tafe Queensland
Sunshine Coast, QLD
11.2017

Skills

  • Customer Rapport
  • Operations Management
  • Product and Service Knowledge
  • Team Motivation
  • Attention to detail
  • Sales expertise

References

  • ATHIENA EADES, Manager at Goldmark, thena7@me.com, 0438 847 201
  • PATRICIA RYAN, Hiring Manager, 0418 896 596
  • TOM NAGLE, Former Manager at Lightspeed POS, tn.Tom.nagle@gmail.com, 0497 882 632
  • ANGEL LARKIN, 2IC at Factorie Clothing, 0432 445 055

Timeline

3IC Assistant manager

Goldmark Jewellers
03.2023 - Current

Sales Development Representative

Lightspeed
04.2022 - 11.2023

Team Leader

Factorie Clothing
09.2021 - 04.2022

Assistant Manager

Mad Mex Cantina
02.2014 - 10.2016

Certificate III - Hospitality

Tafe Queensland

Certificate IV - HLTINF005 Maintain Infection Prevention For Skin P

Tafe Queensland

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