Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Languages
Affiliations
Timeline
Generic

Kiara Cook

Summary

Im hardworking and do my best to motivate others in the work place. I have been working in the fast food industry (KFC) for 8 years now, I've learnt many skills from food handling to running shifts. My hours are flexible and I'm very easy going with what types of shifts I'm able to work. My area of focus at my current job is recognition, I run a monthly award system and organised friendly friday's (a themed dress up day). I did do ARM (assistant manager training) for a year, but stopped due to person reasons. I have briefly trained and help hire staff at my store. I'm talented at multitasking and remaining calm when handling many orders during busy hours.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

KFC
01.2016 - Current
  • Cultivated professional working relationships with peers and supervisors.
  • Conducted performance reviews offering praise and recommendations for improvement. Also ran a recognition program.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Helped store management meet standards of service and quality in daily operations.
  • Responded to and resolved customer questions and concerns.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Accurately operated cash register to process customer payments.
  • Consistently maintained high standards of cleanliness in food preparation areas, ensuring compliance with health regulations.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Promoted a positive work environment through collaboration and support of fellow team members, contributing to overall staff morale and cohesion.
  • Processed orders on POS system and accepted cash and charge payments.

Education

High School Diploma -

Port Macquarie High School
Port Macquarie, NSW
11.2017

Skills

  • Customer Service
  • Staff Motivation
  • Complaint resolution
  • Staff Supervision
  • Cash Handling
  • Adaptability and Flexibility
  • Quality Control
  • Cleaning
  • Reliability and punctuality
  • Food Safety Standards

Accomplishments

  • I was training as an ARM for a time.
  • I've organised work parties and themed dress up days.
  • Helped get my store to the top 5% of stores in NSW
  • Made a recognition program

Hobbies

My hobbies include

  • Sewing
  • Art
  • Cooking
  • Games
  • Music

Languages

English
Native or Bilingual

Affiliations

  • Sidney Ward (Shift Supervisor)- 0481210119

Timeline

Shift Supervisor

KFC
01.2016 - Current

High School Diploma -

Port Macquarie High School

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Kiara Cook