Hi, I’m
Kiara Correia
Greystanes,NSW
Summary
Kiara Correia specialises in customer service, as she has been in the field for 9 years and counting. Her experiences range from Retail, Event Management, Social Media Marketing and more.
Kiara was most recently employed with Londonderry Pet and Stock Feeds (LP&SF) and rocked a multifaceted role. She was the one-person marketing dynamo, whilst also being the friendly face behind the reception desk.
With a passion for people and a craving for challenge, Kiara is ready to take on her next career progression.
Overview
5
years of professional experience
1
Certification
Work History
Londonderry Pet & Stock Feeds
Marketing Manager & Receptionist
04.2023 - 12.2023
Job overview
- Managing all social media platforms (Instagram, Facebook, LinkedIn & Email Marketing).
- Responsible for organising an official 'Open Day' for the store & 'Christmas on the Farm'.
- Working 7 days a week, 4 days dedicated to Marketing & 3 days behind the front desk.
- Responsible for stock take.
- Debt recovery.
- Managing the store email account and Website.
- First point of contact for suppliers.
- Answering phone calls, processing + actioning all delivery requests and demands.
Allsorts Sorted
Residential & Commercial Cleaner
06.2022 - 03.2023
Job overview
- Residential & Commercial Cleaning.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Handled equipment, chemicals, and materials properly and with caution.
Insurance Australia Group
Motor Claims Consultant
06.2021 - 06.2022
Job overview
- Call Centre role with several responsibilities, taking high volume Inbound / Outbound claim calls.
- Improved claims processing efficiency by streamlining workflows and implementing best practices.
- Reduced claim resolution time with thorough investigations and effective negotiation techniques.
- Kiara's average daily call intake is 18 calls which is above call target of 15 and has a productivity rate of 100%.
- Awarded for February 2022's 'employee of the month'.
- Kiara proactively seeks to clarify and resolve claims using the best method of communication and initiative and responding to claims in a timely manner.
The Creative Marketing Agency
Marketing Assistant
01.2020 - 12.2020
Job overview
- Hybrid role.
- Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- This position consisted of differently weekly tasks and communication was via Skype Calls and attending weekly meetings.
- Kiara managed multiple social media accounts, for various clients ranging in size.
- Kiara also had the opportunity to attend events, such as 'Light It Up', for the company 'Australian Women In Design'.
Hello Social
Social Media Marketing Intern
Job overview
- Kiara was required to complete 84 internship hours for University.
- Enhanced audience engagement through regular posting of relevant content on multiple social media platforms.
- She also managed some existing works and projects, as well as event planning for the business + clients.
Parramatta Level 2 Store
Boost Juice Team Member
01.2019 - 01.2021
Job overview
- Kiara has been commended for working under pressure in high-stress environments within the Retail industry.
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- This role consisted of customer service, beverage management experience, cash handling and working EFTPOS Transactions.
- Up selling to customers, influencing the stores end-of-day profits and hitting daily KPI's was crucial.
- Kiara was responsible for also opening and closing the store.
Education
Macleay CollegeSurry Hills, NSW
Bachelor of Advertising & Media from Advertising
2024
Skills
- Customer Service
- Time Management
- Decision-Making
- Team Leadership
- Critical Thinking
- Social Media Posting
- Audience Engagement
- Content Scheduling
- Social Media Marketing
- Creative Thinking
- Copywriting
- Paid Advertising
- Email Marketing
- Content Creation
Certification
- Retail Certificate III, 2021
- Certified Marketing Assistant, 2019
Languages
English
Native or Bilingual
References
Available upon request.
Timeline
Marketing Manager & Receptionist
Londonderry Pet & Stock Feeds
04.2023 - 12.2023
Residential & Commercial Cleaner
Allsorts Sorted
06.2022 - 03.2023
Motor Claims Consultant
Insurance Australia Group
06.2021 - 06.2022
Marketing Assistant
The Creative Marketing Agency
01.2020 - 12.2020
Boost Juice Team Member
Parramatta Level 2 Store
01.2019 - 01.2021
Social Media Marketing Intern
Hello Social
Macleay College
Bachelor of Advertising & Media from Advertising
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