Kiara Edgar
Avalon
Summary
Hi, i’m Kiara! I’m bright, bubbly and am a quick learner who is dedicated, persistent, hardworking, and has a can-do attitude. I have great experience in customer service, inventory management and team collaboration with great attention to detail.
Overview
4
4
years of professional experience
Work History
Pryde Measurement Pty Ltd
North Melbourne
2022.09 - Current
- Stocked shelves with products following organizational guidelines.
- Ensured cleanliness and organization of the stockroom area.
- Collaborated with team members to streamline stocking processes.
- Followed safety protocols while handling merchandise and equipment.
- Stocked shelves with newly arrived products.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Lifted materials of varied weights on regular basis.
- Faced products on shelves and displays to meet company policies.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Organized storage areas for efficient use of space.
- Ensured that all products were labeled properly before stocking the shelves.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Inspected stock for damage or defects and reported issues to management.
- Participated in physical inventories of stock on hand periodically.
- Sorted returned merchandise for restocking or disposal.
- Maintained accurate inventory records through manual systems and or computerized databases.
- Recorded quantity, type and value of materials or items received.
- Completed documentation related to receiving, stocking, returns and other activities accurately.
- Packed boxes for shipment using appropriate packing materials.
- Coordinated with management to identify and resolve inventory discrepancies.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Compared merchandise invoices to items actually received.
- Tracked outgoing orders to provide shipping status to customers.
- Dispatching items as per picking tickets.
- Effectively contacting and organizing couriers for cost-effective shipping.
- Prepared invoices for customers of goods dispatched for that day.
- Assisted in the bank reconciliation of banking deposits against invoices.
Team Member
Lovisa
Geelong
2021.11 - 2022.08
- Assisted customers with product selections and inquiries.
- Maintained clean and organized sales floor displays.
- Operated cash register and processed transactions efficiently.
- Stocked shelves and ensured product availability for customers.
- Collaborated with team members to enhance customer service experience.
- Monitored inventory levels and reported shortages to management.
- Trained new employees on store policies and procedures.
- Addressed customer complaints promptly and professionally.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Greeted customers, identified their needs and provided assistance with product selection.
- Managed cash register operations using POS system and processed sales and returns.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Supported other departments within the store when needed during busy periods or shortages in staff.
- Initiated friendly conversation with customers to determine level of assistance required.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Helped customers by answering questions and locating merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Assisted in ringing up sales at registers and bagging merchandise.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Processed payments and maintained accurate drawers to meet financial targets.
- Completed assigned training to stay updated on important policies and procedures.
- Maintained attractive merchandise displays to maximize purchases.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
- Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.
- Attended training sessions conducted by supervisors regarding new products, services or changes in company policy.
- Drove sales using upselling and cross-selling strategies.
- Inspected merchandise for defects prior to display on sales floor or shipment to customers.
- Drove sales by effectively upselling and cross-selling products to maximize profitability.
- Assisted large number of customers per day in finding or selecting items.
- Utilized promotional materials such as signs and banners to draw attention to special offers or new products.
- Maintained accurate records of all transactions using POS software systems.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Engaged with customers and recommended products based on needs and requests.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Placed special orders or called other local stores to find desired items for customers.
- Answered questions about current promotions and resolved issues according to store policies.
- Maintained cleanliness and organization of store shelves and displays.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Greeted customers to determine wants or needs.
- Computed purchases and received and processed cash or credit payment.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended, selected and located merchandise based on customer desires.
- Bagged or packaged purchases and wrapped gifts.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
Education
Completed VCE Year 12 -
Geelong Baptist College
Lovely Banks, VIC2021-10
Skills
- Inventory management
- Stock organization
- Order processing
- Customer service
- Team collaboration
- Cash handling
- Attention to detail
- Problem solving
- Time management
- Effective communication
- Basic computer skills
- Customer assistance
- Verbal and written communication
- Planogram execution
- Order receiving
- Safety methods
- Stockroom maintenance
- POS systems
- Product restocking
- Workplace organization
- Storage management
- Signing and pricing
- Inventory reporting
- Workflow efficiency
- Product organization
- Customer relationships
- Merchandise display
- Willing to learn
- Clear communication
- Positive attitude
- Money handling
- Friendly and personable
- Warehouse operations
- Paperwork completion
Affiliations
I have always enjoyed staying active and social with team sports, quality time with family and friends and personal health and wellness. Taking care of and the responsibility of being a pet owner to a beautiful dog, two cats, and two horses has also been a big part of my life.
Languages
English
Professional
Accomplishments
- Year 10 Food Technology Academic Achievement Award - Semester 1
- Year 10 Physical Education Academic Achievement Award - Semester 1
- Mathematics Academic Achievement Award - Semester 1 & 2
- VCE Unit 1 Physical Education Academic Achievement Award - Semester 1
- Year 10 Outstanding Academic Achievement Award - Mathematics
- 2019 Geelong Baptist College Netball Best and Fairest
- 2019 North Shore Netball Club Best and Fairest
Custom
- Ian Martin (03 9567 0700) - Current Employer
- Craig Lester (03 9567 0700) - Current Employer
Timeline
Pryde Measurement Pty Ltd
2022.09 - Current
Team Member
Lovisa
2021.11 - 2022.08
Completed VCE Year 12 -
Geelong Baptist College