Kiara Farrow
Gympie
Summary
Friendly and reliable Office Manager at Farrows Shafting Service with a strong background in customer service, financial record management, and administrative operations. Proven ability to handle confidential information with discretion and maintain high levels of professionalism. Skilled in streamlining workflows, enhancing client relations, and managing social media to boost engagement and visibility. Known for attention to detail, punctuality, and a strong work ethic. Enjoys making new connections and thrives in collaborative, team-based environments.
Overview
19
19
years of professional experience
Work History
Office Manager
Farrows Shafting Service
08.2022 - Current
- Handled sensitive information with a high degree of discretion, ensuring confidentiality of company records, personnel files, and client data.
- Delivered exceptional customer service through phone, email, and online platforms, promptly addressing client inquiries and concerns.
- Maintained accurate financial records, including invoicing, account reconciliation (payables and receivables), and processing customer payments.
- Managed payroll processing and ensured timely superannuation contributions in compliance with Australian legislation.
- Created and maintained the company website, Google Business profile, and managed social media channels (Facebook & Instagram) to support marketing and client engagement.
- Oversaw customer booking processes, scheduled appointments, and coordinated daily office activities to ensure smooth operations.
- Implemented efficient filing systems and organizational strategies to streamline office workflow and improve record-keeping.
- Monitored and managed office inventory, including placing orders, receiving stock, and tracking supply levels.
- Professionally answered phones and emails, providing timely support to clients, suppliers, and staff.
Customer Care Coordinator / Store Manager
Skinkandy
08.2013 - 08.2022
- Delivered outstanding customer service by resolving complaints efficiently and coordinating repairs, replacements, and deliveries.
- Built and maintained long-term customer relationships through detailed support on orders, accounts, charges, and service agreements.
- Trained and mentored new staff on procedures, customer care standards, and company systems.
- Managed daily scheduling and created staff rosters to ensure coverage during peak periods.
- Performed regular stocktakes and managed inventory to reduce shrinkage and maintain accurate records.
- Oversaw full store operations including inventory, appointment bookings, cash handling, and compliance with health and safety protocols.
- Carried out professional body piercings with strict adherence to hygiene and aftercare standards.
- Supported HR functions including onboarding, documentation, compliance, and team coordination.
- Assisted in monitoring and enforcing internal compliance standards and industry regulations.
- Managed content creation and scheduling for social media, website, and marketing campaigns to drive customer engagement and foot traffic.
- Picked and packed orders efficiently in a warehouse environment, ensuring accurate fulfillment and timely dispatch.
Cleaner
Self-Employed / Contract Cleaner
07.2008 - 03.2010
- Performed detailed cleaning of resort rooms, new residential builds, and private homes, ensuring high standards of hygiene and presentation were consistently met.
- Cleaned and sanitized bathrooms, kitchens, and other high-traffic areas in line with health and safety protocols.
- Completed post-construction builders’ cleans, including removal of dust, debris, paint splatter, and construction residue from surfaces.
- Maintained cleanliness of lobbies, offices, and other shared spaces in resort and commercial environments.
- Cleaned and polished mirrors, windows, glass doors, and fixtures to a streak-free, professional finish.
- Removed rubbish, debris, and waste materials from job sites and residential premises, ensuring a tidy and safe environment.
- Used efficient time management skills to complete cleaning jobs within allocated timeframes, often under tight deadlines.
- Carried out sweeping, mopping, vacuuming, dusting, and spot-cleaning tasks daily across a variety of locations and surfaces.
- Trained and supported new staff members in cleaning techniques, safety procedures, and site expectations.
- Maintained and organized cleaning supplies and equipment to ensure readiness and efficiency for each job.
Cashier - Tool Shop Area
Bunnings Warehouse
07.2006 - 03.2008
- Greeted customers in the tool shop area, assisting with product selection and providing expert advice on tools and equipment.
- Operated the point-of-sale (POS) system to process cash, EFTPOS, and credit card transactions with a high level of accuracy.
- Cut and duplicated customer keys using in-store key cutting equipment while following safety and quality protocols.
- Maintained a balanced cash drawer by counting cash at the beginning and end of each shift, ensuring accurate record-keeping.
- Assisted customers in completing purchases, locating items, and joining loyalty or reward programs.
- Responded promptly and professionally to customer enquiries, consistently delivering high-quality service and receiving positive feedback.
- Restocked, labelled, and organised merchandise in the front lanes and tool area to maintain a tidy, customer-friendly environment.
- Worked flexible hours and extra shifts to meet store staffing needs and support team coverage during peak times.
- Contributed to store success by upholding cleanliness and safety standards in the tool shop and checkout areas.
- Built rapport with regular customers, promoting a welcoming environment and encouraging repeat business.
Education
Maroochydore State High School
Maroochydore, QLDSkills
- Customer service
- Confidentiality
- Phone reception
- Fast learner
- Attention to detail
- Social media
Timeline
Office Manager
Farrows Shafting Service
08.2022 - Current
Customer Care Coordinator / Store Manager
Skinkandy
08.2013 - 08.2022
Cleaner
Self-Employed / Contract Cleaner
07.2008 - 03.2010
Cashier - Tool Shop Area
Bunnings Warehouse
07.2006 - 03.2008
Maroochydore State High School
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