Kiara Fennell
Blakeview,SA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Surgical Services Elective Surgery Team Leader
Women’s and Children’s Health Network
North Adelaide, SA
06.2023 - Current
- Assist with maintenance and accuracy of patient files on an electronic database
- Managing patient bookings on the elective surgery waitlist.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Scheduled appointments for patients, prepared necessary paperwork, and provided information regarding pre-operative instructions.
- Managed schedules for multiple surgeons within the same facility.
- Managing extensive databases, administering high-level meetings, and navigating diverse software applications
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
Medical Records Coordinator
Women’s and Children’s Health Network
North Adelaide, SA
01.2023 - 06.2023
- End to end talent acquisition
- Coordination, supervision and accountability for staff compliance with all daily operational processes and procedures for the Medical Record Service
- Contributes to the development of quality information and communication strategies that support the Medical Record Service and Staff
- Actively participate in quality management and the continuous improvement of office processes/systems
- Contribute to the provision of a confidential and secure medical record service
- Provide on the job training for new staff and assist staff with ongoing monitoring and support
- Facilitate the WCH response for Coronial Directions and other such associated requests.
Medical Records Officer
Women’s and Children’s Health Network
North Adelaide, SA
03.2021 - 01.2023
- Assist with the provision of an efficient and effective medical record management service
- Assist with maintenance and accuracy of patient files on an electronic database
- Provide reception service to the Medical Records Department
- Contribute to the provision of an accurate, timely medical records service
- Support and participate in a positive and safe work environment.
Motor Claims Consultant
Allianz
03.2018 - 03.2021
- Taking Payments over the phone
- Assisting in training new employees
- Resolved problems, improved operations and provided exceptional service
- Offered friendly and efficient service to all customers, handled challenging situations with ease
- Answering and directing a high volume of incoming calls.
CLAIMS assistant
Terri Scheer Insurance | Adelaide
01.2014 - 01.2017
- Processing payments
- Updating personal information
- Provided primary customer support to internal and external customers in fast-paced environment
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answering and directing a high volume of incoming calls.
Sales and Service Assistant
Terri Scheer Insurance | Adelaide
01.2011 - 01.2014
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Education
Completed Year 12 -
St Columba College, Andrews Farm
12-2010
Skills
- Electronic Medical Record System (EMR)
- Objective ECM
- Staff Development
- Project Planning
- Time Management Abilities
- Employee Management
- Report Writing
- Office Administration
- Document Preparation
- Self-Starter
- Executive Support
- Schedule Management
References
- Paula Bertram, Administration Manager - WCH 0435 967 150, Paula.Bertram@sa.gov.au
- Carmel Pipicella, Medical Records Manager - WCH, 0430 127 562, Carmel.pipicella@sa.gov.au
Timeline
Surgical Services Elective Surgery Team Leader
Women’s and Children’s Health Network
06.2023 - Current
Medical Records Coordinator
Women’s and Children’s Health Network
01.2023 - 06.2023
Medical Records Officer
Women’s and Children’s Health Network
03.2021 - 01.2023
Motor Claims Consultant
Allianz
03.2018 - 03.2021
CLAIMS assistant
Terri Scheer Insurance | Adelaide
01.2014 - 01.2017
Sales and Service Assistant
Terri Scheer Insurance | Adelaide
01.2011 - 01.2014
Completed Year 12 -
St Columba College, Andrews Farm
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