Summary
Overview
Work History
Education
Skills
Certification
references
Timeline
Generic

Kiara Flanagan

Joondalup,WA

Summary

As a highly motivated and adaptable individual, I am eager to transition into an administration assistant role. My many years of experience within roles in a variety of different environments have equipped me with a solid foundation to be able to excel in this role. Proficient in computer skills and Microsoft Office, I can multitask effectively and manage time efficiently. Although I don’t have direct experience in Administration, I have gained many skills that would assist in an administrative environment, these are not limited to; my determination to succeed, my organisational skills and my ability to problem solve make me well-prepared to excel in this dynamic environment. I am a quick learner with a strong commitment to continuous self-improvement.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Member Service Consultant/ Receptionist

Goodlife Health Clubs
11.2023 - Current
  • Greeted members and provided excellent customer service at the front desk.
  • Assisted in managing member inquiries, sign-ups, and membership renewals.
  • Managed phone calls, emails, and inquiries with accuracy and efficiency.
  • Resolved member concerns and complaints promptly and effectively, ensuring a positive experience.
  • Developed strong rapport with members through active listening skills and empathetic communication techniques.
  • Maintained a well-organized reception area and contributed to a welcoming environment for visitors.
  • Organising documents for members, scanning and attaching documents to their accounts.
  • Writing up contract variation forms for members wanting to alter their membership contract and sending them through to be processed by an external debiting company.
  • Working full time between sales and reception ensuring my daily tasks and KPI targets are completed effectively.

Retail Assistant

Rebel Sport
07.2022 - Current
  • Worked for 1 year as a full-time register operator and have been a major contributor to the improvements of our overall loyalty swipe rate.
  • Making sales in all departments of the store by providing excellent customer service quickly and efficiently.
  • Being in charge of training new register workers and working to encourage my coworkers to achieve higher results.
  • Cashing up the tills in the morning before opening and in the afternoon after closing and ensuring any issues are resolved and variances are balanced.
  • Assisting with administration paperwork such as refund reports, click-and-collect shelf reports and lay-by reports.
  • Having a strong knowledge of our store KPI's and ensuring that myself and the team are pushing to hit our targets.

Retail Assistant

Quinns Rock IGA
01.2022 - 07.2022
  • Replenished stock in the Fresh produce at a fast pace and to a high standard.
  • Unpacked deliveries and put them away into appropriate fridges and storage areas.
  • Prepping fruit and vegetables efficiently and keeping stock on display full.
  • Keeping the preparation area clean and tidy
  • Opening the fresh produce department in the morning and packing up correctly at the end of the day.

Harvest Casual

CBH Group
10.2021 - 01.2022
  • Worked as a harvest casual testing different types of grain efficiently to report back to truck drivers.
  • Working in the weighbridge measuring trucks' weight and tracking the information.
  • Keeping the sample shed and weighbridge clean and to a high standard.
  • Spearing the trucks quickly to ensure a smooth sampling process.
  • Working with a group of other samplers during long shifts 6-7 days a week and keeping a good level of team work and morale.

Retail Assistant

Merredin IGA
05.2020 - 10.2021
  • Worked in the deli, Fresh produce and bakery departments throughout my employment.
  • Providing customer service to an excellent standard.
  • Keeping preparation areas clean and to a presentable standard.
  • Placing orders in the fresh produce department by keeping on top of stock levels and ordering appropriate amounts days in advance.
  • Refilling stock on the shop floor and ensuring it looks presentable and is done at a fast pace.

Cashier

Merredin Bakery
02.2019 - 05.2020
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Serving cakes, pies and coffees and refilling the products when they are out of the oven.
  • Keeping the fridges full and the front area clean including the alfresco area and front floors.
  • Cleaning behind the counter including the floors, glass, coffee machine and pie warmer.

Subway Merredin

Subway
04.2016 - 11.2018
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Making sandwiches for customers efficiently and working on the till to complete transactions.
  • Kept the front and back areas of the store clean and stocking drink fridges regularly.
  • Worked flexible hours across night, weekend and holiday shifts outside of school hours.

Education

High School Diploma -

Merredin College
Merredin, WA
10.2020

Skills

  • Computer literacy
  • Team collaboration
  • Multitasking capabilities
  • Excellent communication
  • Microsoft Office Suite
  • Time management
  • Analytical thinking
  • Telephone etiquette
  • Organizational skills
  • Problem-solving abilities
  • Customer service orientation

Certification

Certificate IV in Preparation for Nursing

references

Kiah Read- Goodlife Innaloo Membership manager

0447612606

Joel Horgan- Rebel Sport Joondalup CSM

0406101013

Travis Gillett- Rebel Sport Joondalup CSM

0433734501

Elisha Bennett- IGA Merredin assistant manager

0409041635

Kaylee Horne- IGA Merredin Bakery Manager 

0427032222

Emma Myers- IGA Merredin Deli manager

0498684989

Tracey McFarlane- Subway Merredin Owner

0427454849

Timeline

Member Service Consultant/ Receptionist

Goodlife Health Clubs
11.2023 - Current

Retail Assistant

Rebel Sport
07.2022 - Current

Retail Assistant

Quinns Rock IGA
01.2022 - 07.2022

Harvest Casual

CBH Group
10.2021 - 01.2022

Retail Assistant

Merredin IGA
05.2020 - 10.2021

Cashier

Merredin Bakery
02.2019 - 05.2020

Subway Merredin

Subway
04.2016 - 11.2018

High School Diploma -

Merredin College

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Kiara Flanagan