Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

KIARA FUENTES

Tarneit,Australia

Summary

Criminology graduate with a strong academic foundation in criminal justice, law enforcement, and public safety. An adaptable professional with a quick learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Receptionist

Fully Activated Osteopathy
02.2025 - Current
  • Improving and assisting in day to day operations including customer experience, billings, open and closures as well as ensuring effective communications with new and existing patients.

Treatment Coordinator

Aesthetik Dental
07.2023 - 02.2025
  • Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient follow-ups.
  • Facilitated communication between dental staff members, fostering a positive work environment and seamless patient care.

Club Manager

Anytime Fitness
Werribee
04.2022 - 08.2023
  • Implemented clear KPI's for each employee and tracked his or her progress carefully, providing support and assistance whenever it was needed.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company policies, procedures and expectations.
  • Reviewed club performance on a monthly basis and sales or activity reports to measure productivity and KPI's.

Retail Consultant

RACV
06.2021 - 04.2022
  • Educating potential customers on products and services.
  • Providing quotes on motor, home and travel insurance as well as selling various ticketing items.
  • Actively listening to member feedback and providing quality service.

Membership Consultant/Manager

Anytime Fitness
Keilor Downs
05.2020 - 10.2021
  • Overcame objections with deep knowledge of membership benefits, scripted responses and persuasive communication skills.
  • Actively engaged clients upon entrance with pleasant greeting.
  • Consulted with potential clients about personal needs and budget concerns.

Brand Ambassador

Breville
07.2019 - 06.2021
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Organised and stocked merchandise to keep necessary levels for sales demand.
  • Provided customer service using extensive knowledge of Breville products.

Education

Bachelor of Criminology - Criminal Justice

Australian College of Applied Psychology
VIC, Australia
07.2020

High School Diploma -

Tarneit Senior College
Tarneit, VIC, Australia
11.2016

Skills

  • Communication Skills
  • Problem Solving
  • Crisis Management
  • Creative Thinking
  • Brand Development
  • Customer service
  • Adaptability to Change
  • Leadership and Supervisory Skills
  • Teamwork and Collaboration

Certification

  • Certified Group Fitness Instructor, AIPT
  • First Aid Certificate (CPR)

References

Available upon request

Languages

  • English, Fluent
  • Spanish, Novice

Timeline

Receptionist

Fully Activated Osteopathy
02.2025 - Current

Treatment Coordinator

Aesthetik Dental
07.2023 - 02.2025

Club Manager

Anytime Fitness
04.2022 - 08.2023

Retail Consultant

RACV
06.2021 - 04.2022

Membership Consultant/Manager

Anytime Fitness
05.2020 - 10.2021

Brand Ambassador

Breville
07.2019 - 06.2021

Bachelor of Criminology - Criminal Justice

Australian College of Applied Psychology

High School Diploma -

Tarneit Senior College

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