Summary
Overview
Work History
Education
Skills
Interests
Certification
References
Timeline
GeneralManager
Kiara Gibbs

Kiara Gibbs

Whyalla Norrie,SA

Summary

Knowledgeable and dedicated customer service team player with outgoing, positive demeanor and proven skills in establishing rapport with clients, exstensive experience in different fast paced environments. Motivated to maintain customer satisfaction and contribute to company success.

I have strong phone handling skills and ability to adapt to different situations. With strong market knowledge and critical reasoning abilities to identify and assess customers need to achieve satisfaction. I strive to provide customers with the best service possible and work towards making a difference.

Overview

8
8
years of professional experience
3
3
Certification

Work History

Team Member

KFC
Whyalla Norrie, SA
12.2014 - 05.2017
  • Customer Service
  • Cleaning areas
  • Serving customers
  • Food preparation and packing orders
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.

Waitress

BREEZE BISTRO
Whyalla Norrie, SA
05.2017 - 11.2017
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Helped guests at tables when in need of assistance.
  • Assisted servers with delivering food, filling beverages and retrieving items for guests.
  • Reset tables between guests by restocking low items and wiping down surfaces.

Delivery Driver and Kitchen Hand

GENOA PIZZA BAR
Whyalla Norrie, SA
04.2020 - 08.2021
  • Greeting and serving customers face to face and over the phone
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Processed payments by accepting cash, checks and credit and debit card payments.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.

Console Operator

EG Group
Whyalla Norrie, SA
01.2016 - Current
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Facilitated sales of services and goods.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Built trustful relationships with customers to encourage return visits.
  • Counted nightly income, categorizing and sending to bank on weekly basis.

Casual Educator

WYNBRING JIDA INCORPORATED
Whyalla Norrie, SA
03.2022 - 06.2022
  • Communicated with children's guardians about daily activities, behaviors and related issues.
  • Maintained and fostered positive and constructive interactions with staff, families and children.
  • Promoted sensory development by providing access to different textures.
  • Identified signs of emotional and developmental problems in children and reported to parents.
  • Enhanced sensory and perceptual-motor skills, language, cognition and memory development, by employing both traditional and modern educational strategies and techniques.
  • Applied play-based strategies to provide diverse approaches to learning.

Education

Certificate III - Kitchen Operations

Edward John Eyre Secondary School
Whyalla, SA
01.2016

SACE

Edward John Eyre Secondary School
Whyalla, SA
01.2017

Hincks Avenue Primary School
Whyalla
01.2005

Stuart High School
Whyalla Stuart, SA
01.2014

Skills

  • Teamwork
  • Excellent Social and Interpersonal Skills
  • Highly Organized
  • Customer Service
  • Great Attention to Detail
  • Great Communication ans Listening Skills
  • Thinking Skills
  • High Work Ethic
  • Time Management skills
  • Price Identification

Interests

• Cooking

• Animals

• Music

• Helping People

• Spending time with family

• Socializing

• Swimming

• Video games

• Travelling

• Netball


Certification

Full C class license (renews 10th April 2023)

RSA Certificate 2017 - PRESENT

Certificate II in Kitchen Operations

Working with Children Check APPROVED- 2021 through to 2026

Police Check APPROVED

First Aid Certificate - 2nd of November 2021-2024

Full vaccination of Covid-19 vaccines – Can provide evidence

RRHAN Certificate 2022


References

Name: Fiona Parisi

Company: Stuart High School

Occupation: Administration Officer

Relationship: Past SSO

Mobile: 0439847881


Name: Sarah Watts

Company: EG Group

Occupation: Console Operator

Relationship: Colleague

Phone: 0403618475


Name: Katherine Welgraven

Company: Whyalla Hospital and Catering by Kath

Occupation: Chef

Relationship: Family Friend

Phone: 0400309530


Timeline

Casual Educator

WYNBRING JIDA INCORPORATED
03.2022 - 06.2022

Delivery Driver and Kitchen Hand

GENOA PIZZA BAR
04.2020 - 08.2021

Waitress

BREEZE BISTRO
05.2017 - 11.2017

Console Operator

EG Group
01.2016 - Current

Team Member

KFC
12.2014 - 05.2017

Certificate III - Kitchen Operations

Edward John Eyre Secondary School

SACE

Edward John Eyre Secondary School

Hincks Avenue Primary School

Stuart High School

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Kiara Gibbs