Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kiara Gray

Swansea,NSW

Summary

Energetic & enthusiastic persona with a background in customer service. Skilled in, cleaning to regulation standards, working alongside team members as well as on my own, i have an eye for detail & the capability to learn quickly & efficiently. I am a Punctual team player with clear communication skills and a drive to exceed in all aspects of my life. I have a current drivers license & a manual car.

Overview

9
years of professional experience

Work History

Gray's Hot Food
Newcastle & Surrounds

Food Catering & Cashier
01.2015 - Current

Job overview

  • Set up and cleaned up food preparation and service stations before and after catered events.
  • Cleaned to the Food Health Standards
  • Prepared dishes for catering events or during high-volume shifts.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Maintained cleanliness and organization of kitchen stations and storage areas.
  • Listened to negative and positive feedback from guests to improve customer service quality.
  • Wiped down surfaces and cleaned plates, utensils and trays to sanitize catering space before, during & after events.
  • Checked supply levels and replenished items as needed for dining and catering functions.
  • Carried food supplies, equipment and utensils to and from storage and work areas.
  • Removed trash and cleaned kitchen garbage containers.
  • Helped stay on top of supply needs by sharing information about low or spoiled inventory.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Accepted cash and credit card payments, issued receipts and provided change.

Buildcert
Newcastle

Business Administration Trainee
07.2020 - 08.2020

Job overview

  • Directed clients and guests to correct departments, rooms and staff members.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Tammy's cakes & pies
Elermore Vale

Bakery Cashier
05.2019 - 12.2019

Job overview

  • conducted deep cleans up to date with food safety protocols
  • Answered phone calls, greeted store customers and provided exceptional service every time.
  • Provided customers with detailed information about available services and products in bakery.
  • Used bread slicers and other bakery equipment efficiently to handle high-volume operations needs.
  • Replenished bakery cases and faced products throughout each shift.
  • Inspected all bakery products and removed any found to possess defects.
  • Adhered to food safety protocols to protect customers.
  • Consulted with customers to provide advice about designs and document requirements.
  • Counted and balanced cashier drawers.
  • Answered customers' questions and provided information on store procedures or policies.
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.
  • Processed customer payments quickly and returned exact change and receipts.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
  • Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Directed and supervised staff performance.

Coles
Belmont

Personal Grocery Picker
08.2018 - 08.2019

Job overview

  • Pulled and packed products from shelves based on customer orders.
  • Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Assembled cartons, crates and containers to prepare for shipping.
  • Accomplished production goals by working with speed and accuracy.
  • Measured, weighed and counted products and materials.
  • Marked and labeled containers, container tags or products using marking tools.
  • Loaded and unloaded items from machines, carts and dollies.
  • Transported packages to customers' vehicles.

Spring loaded
Newcastle

Trampoline Supervisor
06.2018 - 11.2023

Job overview

  • Cleaned trampoline park, seating areas toilets, canteen, indoor sports courts & indoor playground with high standards to achieve sanitary compliance with park regulations & keeping our guest safe
  • Communicated well with young children, parents, other adults and fellow team members to smoothly handle guest and business needs.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Monitored patrons and equipment during jump time to prevent accidents.
  • Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.

Education

Hunter Sports School
Gateshead, NSW

High School Diploma
12.2017

Skills

  • Customer Service
  • Team Building
  • standards compliance
  • Problem-Solving
  • Decision Making
  • fit & capable of hard laboring work
  • Verbal and Written Communication
  • Cleaning and Sanitizing
  • understanding of health & safety
  • Flexible and Adaptable
  • Reliable
  • high attention to Detail
  • Team Leadership

Timeline

Business Administration Trainee

Buildcert
07.2020 - 08.2020

Bakery Cashier

Tammy's cakes & pies
05.2019 - 12.2019

Personal Grocery Picker

Coles
08.2018 - 08.2019

Trampoline Supervisor

Spring loaded
06.2018 - 11.2023

Food Catering & Cashier

Gray's Hot Food
01.2015 - Current

Hunter Sports School

High School Diploma

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Kiara Gray