Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Kiara Hayward

Pakenham,VIC

Summary

I am a highly-motivated employee with a strong desire to improve and take on new challenges. Accustomed to multitasking and working quickly and flexibly to meet challenging demands. I have strong work ethic, interpersonal skills and ability to adapt and thrive in different working environments. Adept at working effectively unsupervised and quick at mastering new skills. I always welcome constructive criticism and advice in order to better my professional performance.

Overview

6
6
years of professional experience

Work History

Network Operations - Reliving Signaller

Metro Trains Melbourne
Melbourne , VIC
02.2023 - Current
  • Monitoring and facilitating train movements to ensure safe and on time passage of trains on the rail network
  • Operating levers/computer panel controls to adjust signals and track alignments in order to facilitate train movements across points, in/out of platforms and through junctions/crossovers
  • Regularly liaising with drivers in regards to any shunting or docking movements or any changes or delays to their service, etc.
  • Communicating with Metrol regarding arrival times, departure times, failures, circularised train movements, goods trains, occupations and other safeworking procedures, etc.
  • Reporting any safety hazards immediately and managing the situation accordingly
  • Responding quickly in emergency situations such as trespassers, fatalities or other safety critical situations involving signals and trains
  • Providing support to other departments within the organization related to signaling operations
  • Communicating with fitters/ technicians throughout infrastructure failures or system updates, etc.
  • Resolving enquiries concerning faulty signals or delays in service due to malfunctioning equipment
  • Submitting incident reports accounting for late running, faults and failures, etc.
  • Ensuring that all rules governing safe operation of trains are followed at all times
  • Assisting in the training of new signallers, providing guidance on proper safety and operating procedures

Private Nanny

Family Friends & Others
Darra, Queensland
10.2022 - 11.2022
  • Built positive and nurturing environments to support child’s social and emotional growth.
  • Organized various indoor and outdoor activities - to occupy and stimulate the physical and intellectual development of the children.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Kept a clean and organised home/activity environment
  • Prepared healthy meals that met dietary requirements.
  • Maintained balanced playtime and limited screen time to support development of motor and cognitive skills.
  • Involved children in household responsibilities such as chores and caring for household pets
  • Provided supervision and guidance to ensure the safety of children in all situations.
  • Supported children's educational progress by reviewing and assisting with school assignments
  • Invested time into educating myself on individual conditions, behaviours and habits in order to best connect with and meet each child’s needs
  • Followed routines to foster stability and structure in children's lives during parental absences.
  • Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children -encouraging open communication and delivering positive feedback.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Worked flexible hours; nights, weekends and holidays.
  • Established and maintain lasting, professional connections with family and children

Carpentry Labourer

Complete Frames
Melboune , VIC
02.2022 - 08.2022
  • Assisted in the construction of wooden building structures
  • Operated PieceMaker (automated liner saw machine) in printing and handling timber used for truss, wall and floor manufacturing requirements
  • Used tools such as utility knives, hand saws, hammers and nail guns to complete carpentry tasks
  • Calculated dimensions, angles and required materials to support consistency and accuracy throughout projects
  • Inspected completed work for conformance with specifications and requirements, confirming compliance with applicable building and safety regulations
  • Worked both independently on projects and tasks within the team
  • Communicated with teammates and supervisors frequently to understand requirements and complete projects on time - assisting with workflow coordination and task delegation to meet project needs
  • Maintained accurate records of tasks completed during shifts
  • Maintained clean and organized workplace to optimize performance, efficiency and safety.

Receptionist/ Personal Assistant

Jackson Chiropractic
Melbourne , VIC
06.2021 - 06.2022
  • Greeted visitors professionally, providing friendly and knowledgeable assistance
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
  • Scheduled and confirmed appointments, communicating with clients and updating client records - maintaining appropriate filing of personal and professional documentation
  • Managed company emails and other correspondence to facilitate communication and enhance business processes.
  • Addressed customer problems and complaints calmly, resolving them through gentle and rational explanation
  • Observed and kept file notes on relevant client progress during appointments
  • Kept records of supplies and placed orders to maintain adequate stock levels - sourcing and ordering office supplies and practice supplements
  • Managed relevant updates and edits to the business website
  • Worked closely with managing chiropractor to provide effective assistance for specific aspects of business operation
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment
  • Maintained energy and enthusiasm in a fast-paced environment
  • Displayed absolute discretion at handling confidential information
  • Kept a clean and organized work environment while catering to the immediate needs of my employer to the best of my ability
  • Experienced in the operation of programs such as VisitBase and HICAPS

Pharmacy Assistant

Garfield Pharmacy
Melbourne, VIC
10.2018 - 10.2021
  • Greeted customers and responded to their needs with friendly and knowledgeable assistance
  • Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
  • Assisted customers with prescription refills, requests for over-the-counter medications and other health care products, redirecting their enquiries to relevantly qualified staff where required
  • Maintained inventory records by restocking shelves with pharmaceuticals.
  • Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
  • Conducted regular checks of drug storage areas to ensure proper temperature control was maintained.
  • Assisted pharmacy staff to prepare customer prescriptions and respond to patient enquiries regarding prescription and medication-specific issues.
  • Delivered patient prescription packages to local nursing home
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Organized and maintained patient profiles in the computer system.
  • Processed and verified accuracy of medication orders and entered data into pharmacy system.
  • Trained new pharmacy staff in store procedures, customer service standards, operating the computer system and medication management protocols.
  • Processed payments from customers using cash registers and debit and credit card terminals.
  • Maintained cleanliness of shop through vacuuming, dusting and sanitized wiping of all shop surfaces, restrooms and dispensary areas

Education

SaintThomas Aquinas College
11.2021

Skills

  • Eager and willing to learn
  • Friendly, driven and enthusiastic
  • Strong and effective written/verbal communication
  • High awareness to safety
  • Works well both independently and in a team environment
  • Can perform well under high pressure situations

Affiliations

In my spare time I like to keep active as a keen member of my gym and while I no longer play myself, I have stayed involved in my local football/netball club as both a supporter and active volunteer.

I also like to get out of my comfort zone and expand on hobbies, like cooking, camping and painting, in order to better develop my recreational skills.

References

References available upon request.

Timeline

Network Operations - Reliving Signaller

Metro Trains Melbourne
02.2023 - Current

Private Nanny

Family Friends & Others
10.2022 - 11.2022

Carpentry Labourer

Complete Frames
02.2022 - 08.2022

Receptionist/ Personal Assistant

Jackson Chiropractic
06.2021 - 06.2022

Pharmacy Assistant

Garfield Pharmacy
10.2018 - 10.2021

SaintThomas Aquinas College

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Kiara Hayward