Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiara Jacobs

Murrumba Downs,QLD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Advertising Assistant

Trivia Mill
11.2021 - Current
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Proofread and edited documents for accuracy and grammar.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Directed creative process for traditional and online ads.
  • Developed campaigns, led design and tracked results.
  • Developed advertising tactics and implemented new solutions for increased brand awareness.
  • Worked with marketing department to create targeted advertising strategies for key customer demographics.
  • Collected performance data on each promotion to better plan future events.
  • Wrote engaging and creative content for each promotion.
  • Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
  • Hosted trivia shows in various taverns
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Implemented stories and anecdotes into trivia show to make information more entertaining.

Administration Assistant

Hanson Heidelberg Cement
08.2019 - 11.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Prepared weekly employee work schedules to meet operational needs.
  • Created and maintained databases to track and record customer data.
  • Assisted development and implementation of new administrative procedures.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Prison Officer

Department Of Corrections
07.2016 - 08.2019
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Observed behavior of residents individually and in groups.
  • Completed intake paperwork, fingerprints, and searches.
  • Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
  • Assisted in development of procedures and policies to maintain peace and order in facility.
  • Inspected work sites and crew trucks for contraband, cleanliness, and safety.
  • Interviewed inmates to obtain information and assess needs.
  • Enforced rules and regulations to maintain order among inmates.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Conducted security checks of inmates and living areas.
  • Prepared reports to document incidents and violations.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Investigated and responded to incidents of inmate misconduct.

Regional Manager

Smiggle
01.2003 - 07.2016
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Established and maintained operational standards for 6 locations.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Boosted brand growth by devising strategic network and marketing tactics.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

Forklift License

Kallibr Training
Brisbane, QLD
2022

RSA & RSG

RTO # 45332
Brisbane, QLD
2022

Certificate II Engineering

Tafe Queensland
Brisbane, QLD
11.2020

Certificate II Electrotechnology

Tafe Queensland
Brisbane, QLD
07.2020

Skills

  • Internet Advertising
  • Data Collections
  • Email Correspondence
  • Social Media Platforms
  • Administrative Support
  • Customer Communication
  • PowerPoint Presentations
  • Multimedia Presentations
  • Promotional Materials
  • Data Communications
  • New Media Advertising
  • Marketing Copy
  • Search Engine Optimization Practices
  • Digital Advertising
  • Social Media Digital Marketing
  • Print Advertising
  • Customer Relations

Timeline

Advertising Assistant

Trivia Mill
11.2021 - Current

Administration Assistant

Hanson Heidelberg Cement
08.2019 - 11.2021

Prison Officer

Department Of Corrections
07.2016 - 08.2019

Regional Manager

Smiggle
01.2003 - 07.2016

Forklift License

Kallibr Training

RSA & RSG

RTO # 45332

Certificate II Engineering

Tafe Queensland

Certificate II Electrotechnology

Tafe Queensland

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