Kiara Jeffrey
Devonport
Summary
I am a hardworking and extremely reliable individual with extensive customer service experience. I have previously been employed in customer service and retail-based roles and have expanded my knowledge and developed excellent customer service skills within these roles. I am often commended for my approachable and naturally engaging personality. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Waitress
Furner's Hotel
01.2021 - 07.2021
- Setting and arranging tables.
- Greeting customers and presenting them with menus and beverage lists on arrival.
- Serving food and beverages to customers.
- Taking orders and communicating them to the kitchen and bar staff.
- Clearing tables and general cleaning of dining area.
- EFTPOS and cash operations.
Body Piercer/Hairdresser Assistant
Price Cutters
07.2021 - Current
- Booking appointments and managing the calendars
- Administration duties including banking, stock take, and stock control
- Greeting customers and assisting with tailoring their needs to a product
- Point of sales, end of day duties.
- Delivered exceptional customer experiences by carefully listening to client needs, upholding strict safety protocols, and demonstrating expert technique.
- Educated clients on proper aftercare techniques, leading to faster healing times and fewer complications.
- Enhanced client satisfaction by providing personalized consultations and recommending appropriate body piercings based on individual preferences.
- Sought feedback from clients after their piercing experience, allowing us to continuously improve upon our services and maintain high levels of customer satisfaction.
- Conducted routine equipment maintenance checks to ensure optimal performance levels during every procedure.
- Consistently maintained compliance with all local health regulations while performing professional body piercings at the highest standard of cleanliness.
- Ensured a safe and sterile environment for piercing procedures, resulting in zero infection incidents during my tenure.
- Trained apprentice piercers on proper techniques and safety protocols, fostering a supportive learning environment.
Customer Service Representative
Serco Global Services
09.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Animal Care Attendant
Dogs Home of Tasmania
10.2019 - 01.2020
- Provided compassionate care for animals, ensuring their physical and emotional well-being during their stay at the facility.
- Promoted a safe environment for both staff and animals by adhering to established safety protocols and procedures.
- Enhanced facility cleanliness through regular maintenance of animal living spaces, reducing the risk of disease transmission.
- Collected, prepared and labeled samples for laboratory testing, culture, and microscopic examination.
- Restrained animals safely during exams and procedures.
- Reduced stress levels in animals through consistent implementation of behavioral enrichment activities tailored to individual needs.
- Assessed incoming animals'' behavior and health status to determine appropriate placement within the facility or referral to specialized services when necessary.
- Improved animal health by administering medications and vaccinations as per veterinarian''s instructions.
Education
Salon Assistant
Tas Tafe
Devonport, TASResponsible Service of Alcohol -
Blue Dog Training
Food Safety and Handling Certificate -
Blue Dog Training
Skills
- Customer service
- Strong multitasking
- Attention to detail
- Service prioritization
- Time management
- Reliability and punctuality
- Point of sale (POS) system operations
Additional Information
I have had work experience in a salon assistant role, which included assisting stylists with washing and blow drying services, braids and maintaining salon cleanliness. I also observed beauty services such as waxing and tinting procedures, attending to clients offering beverages during their service.
Timeline
Body Piercer/Hairdresser Assistant
Price Cutters
07.2021 - Current
Waitress
Furner's Hotel
01.2021 - 07.2021
Customer Service Representative
Serco Global Services
09.2020 - 01.2021
Animal Care Attendant
Dogs Home of Tasmania
10.2019 - 01.2020
Salon Assistant
Tas Tafe
Responsible Service of Alcohol -
Blue Dog Training
Food Safety and Handling Certificate -
Blue Dog Training
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