Summary
Overview
Work History
Education
Skills
Additional Information - Referees
Certification
Timeline
Generic

Kiara Jones

South Brighton,Australia

Summary

Dedicated professional with strong customer service skills and proven ability to manage multiple tasks efficiently. Committed to enhancing client experiences through effective communication and problem-solving. Experienced in fostering positive relationships among clients, staff, and management. Proficient in resource allocation and schedule management, ensuring optimal operational efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Services Officer

Calvary Adelaide Hospital
Adelaide, SA
03.2023 - Current
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
  • Completed patient referrals to other medical specialists.
  • Coordinated patient scheduling.
  • Admitting and discharging patients.
  • Transcribed phone messages and relayed them to appropriate personnel.
  • Helped patients complete necessary medical forms and documentation.
  • Supported office staff and operational requirements with administrative tasks.
  • Checked patient insurance, demographics, and health history to keep information current.
  • Organised Outpatient Rehabilitation day patient programs.

Housekeeping Room Attendant

Qualia Resort
Hamilton Island, QLD
08.2022 - 12.2022
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Responded to requests from patrons for linens and toiletries.
  • Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors.

Medical Receptionist

Rural Doctors Medical Centre
Nhill
10.2021 - 08.2022
  • Maintained current and accurate medical records for patients
  • Enhanced office productivity by handling high volume of callers per day
  • Transcribed phone messages and relayed to appropriate personnel
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds
  • Supported office staff and operational requirements with administrative tasks
  • Completed patient referrals to other medical specialists
  • Helped patients complete necessary medical forms and documentation
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Checked patient insurance, demographic and health history to keep information current.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

Casual Administration Receptionist

West Wimmera Health Service
Nhill, VIC
11.2020 - 12.2021
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
  • Sorted, received and distributed mail correspondence between departments and personnel
  • Collected and distributed messages to team members and managers to support open communication and high customer service
  • Monitored and screened visitors to verify accessibility to interoffice personnel
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution
  • Routed incoming mail and messages to relevant personnel without delay.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Private Nanny

01.2021 - 07.2021
  • Involved children in caring for household pets and chores
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation
  • Studied and researched food allergies to understand requirements for individuals with such conditions

Hatchery Worker

Luv A Duck
11.2018 - 01.2020
  • Packaged products for shipment and additional processing
  • Exercised appropriate safety and environmental protocols when cleaning and maintaining all work stations
  • Performed tests and samplings to evaluation of water quality and temperature
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Improved operations through consistent hard work and dedication.

Waitress

Union Hotel
01.2016 - 01.2018
  • Point of sale knowledge
  • Food preparation and safety
  • Accurate money handling
  • Tableside service

Education

Yr 12 -

Nhill College
Nhill
12.2019

Skills

  • Medical office administration
  • Customer data management
  • Medical billing and coding
  • Confidentiality compliance
  • Appointment and patient scheduling
  • Detail-oriented efficiency
  • Medical records management
  • Information entry
  • Electronic medical records expertise
  • Customer inquiry resolution
  • Attention to detail
  • Customer service support
  • Self-motivation
  • Team collaboration
  • Organizational skills
  • Time management strategies
  • Problem-solving for customer concerns
  • Empathetic patient understanding
  • Administrative support functions
  • Professionalism under pressure
  • Policy adherence and procedure compliance

Additional Information - Referees

  • Kaidee Jensz, Previous Practice Manager, Rural Doctors Medical Centre, 0432 569 885
  • Taegan Jarred, People and Culture Manager, West Wimmera Health Service, 0439 306 394
  • Rajni Gumber, Outpatient Coordinator, Calvary Adelaide Hospital, 0451 098 141

Certification

  • Unite Health Reformer and Mat Pilates Instructor (online and in-person), November 2024 - February 2025 (course completion certification)
  • Scrambled Education 12-Week Reformer Teacher Training Course, 2025 (currently completing)

Timeline

Patient Services Officer

Calvary Adelaide Hospital
03.2023 - Current

Housekeeping Room Attendant

Qualia Resort
08.2022 - 12.2022

Medical Receptionist

Rural Doctors Medical Centre
10.2021 - 08.2022

Private Nanny

01.2021 - 07.2021

Casual Administration Receptionist

West Wimmera Health Service
11.2020 - 12.2021

Hatchery Worker

Luv A Duck
11.2018 - 01.2020

Waitress

Union Hotel
01.2016 - 01.2018

Yr 12 -

Nhill College

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Kiara Jones