Summary
Overview
Work History
Education
Skills
References
Personal Information
Education And Achievements
Certification
References
Timeline
Generic

Kiara McConnell

Maryborough,QLD

Summary

Compassionate professional with extensive experience in support work and customer service. Proven skills in communication and conflict resolution, effectively assisting individuals from diverse backgrounds. Committed to fostering growth and wellbeing in young people through strong interpersonal abilities. Seeking opportunities in youth work or child services to leverage expertise in empathetic support.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Support Worker

McConnell Lifestyle Support Services
Maryborough , QLD
08.2022 - Current
  • Assisted clients with daily living activities and personal care needs.
  • Provided emotional support and companionship to enhance client well-being.
  • Coordinated transportation for clients to medical appointments and community events.
  • Collaborated with healthcare professionals to implement individualized care strategies.
  • Conducted regular wellness checks to monitor client health status and needs.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Supported clients' social, physical and emotional needs to help integrate into local community.
  • Assisted clients with personal care, such as showering and dressing.
  • Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.

Shop Assistant

Heritage City News/ Heritage Bank
Maryborough, QLD
03.2018 - 08.2022
  • Provided information on promotions and services to improve customer understanding and engagement.
  • Handled customer complaints effectively, ensuring prompt resolution and satisfaction.
  • Managed cash drawer, ensuring balanced transactions and secure handling of funds.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.

KFC
01.2016 - 02.2018

Education

Year 12 -

Aldridge State High School
11.2017

Skills

  • Ability to work well with others in a team environment
  • Personal care
  • Behavioral management
  • Committed to furthering education and learning
  • Community engagement
  • Great communication and customer service skills
  • Admin and computer skills
  • Problem-solving and negotiating
  • Dedicated long-term employee who is able to work independently and unsupervised
  • Able to follow instructions
  • Ability to work under pressure

References

  • Monica Buckland, KFC Manager, 4121 6955
  • Kylie Brown, Curves Manager, 0422 697 629
  • Carri-Ann Sengstock, Heritage City News Manager, 4121 3265

Personal Information

Date of Birth: 09/20/00

Education And Achievements

  • 2012, School House Captain, Yarrilee State School
  • 2013, Academic Award, Hervey Bay State High School
  • 2014, Junior House Captain, Hervey Bay State High School
  • 2014, Semester 2 Meritorious Award, Aldridge State High School
  • 2015, Term 2 Meritorious Award, Aldridge State High School
  • 2016-2017, Sporting Achievement Awards, Aldridge State High School
  • 2016-2017, Silver Meritorious Award, Aldridge State High School
  • 2016, First Aid Certificate
  • 2017, CPR
  • 2017, Certificate 3 in Fitness
  • 2017, Certificate 2 in Outdoor Recreation
  • 11/2017, Completed Year 12, Aldridge State High School

Certification

  • Certificate 3 in Individual Support
  • Certificate 3 in Fitness
  • Working with Children Check
  • First Aid & CPR
  • Disability Worker Screening Clearance

References

References available upon request.

Timeline

Support Worker

McConnell Lifestyle Support Services
08.2022 - Current

Shop Assistant

Heritage City News/ Heritage Bank
03.2018 - 08.2022

KFC
01.2016 - 02.2018

Year 12 -

Aldridge State High School

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Kiara McConnell