Kiara Morrison
Warrandyte South,VIC
Summary
I'm an energetic, bubbly and organized individual who operates with a very high level of integrity. I'm conscientious with a genuine desire to make a worthwhile contribution to my community, workplace and those I work with. I'm an excellent communicator, who is goal oriented with the determination to achieve in all areas of my role with high efficiency.
Overview
6
6
years of professional experience
Work History
Order Fulfillment
Light My Bricks
01.2024 - Current
- Expedited order fulfillment with accurate inventory management and efficient pallet organization.
- Enhanced customer satisfaction by providing efficient service and accurate order fulfillment.
- Ensured accurate order fulfillment by verifying contents against packing slips before shipment dispatching.
- Coordinated delivery schedules with warehouse personnel to ensure timely order fulfillment for customers.
- Assisted with warehouse organization, facilitating quicker order fulfillment and improved productivity.
- Expedited order fulfillment with fast-paced but precise packaging techniques.
Barista/FOH Team Member
The Coffee Mob
05.2022 - Current
- Prepared and served a variety of coffee and tea beverages, including lattes, cappuccinos, and iced drinks, using a variety of brewing methods
- Operated espresso machines, grinders, and other equipment, ensuring that they were properly maintained and cleaned
- Maintained an organized and clean work area, including regular cleaning of equipment, counters, and floors
- Greeted customers and provided friendly, helpful service, answering questions and making recommendations as needed
- Operated cash registers and POS systems, accurately processing transactions and handling cash and card payments
- Assisted with food preparation and service, including handling of pastries, sandwiches, and other items
- Maintained inventory levels and ordering processes, ensuring that adequate stock was available for busy periods
- Collaborated with team members to ensure that orders were completed efficiently and accurately
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Warehouse Assistant
Styleprint
02.2023 - 01.2024
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labelling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
Catering Assistant
Going Gourmet
03.2023 - 11.2023
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Maintained professional demeanour under pressure during high-stress situations, contributing to overall success of catered events.
- Delivered catered food and supplies to facility for on-time set-up.
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
Door-to-Door Sales Representative
Green Adapt
03.2023 - 06.2023
- Generated new leads for the sales team by conducting thorough market research and identifying target neighbourhoods.
- Conducted daily prospecting activities to identify potential new clients within assigned territories.
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
Cafe Manager
Aston Norwood
01.2022 - 04.2022
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
Duty Manager
Awesome Bounce
04.2018 - 06.2021
- Supervised a team of 20 employees, ensuring that all tasks were completed efficiently and on time
- Created and implemented staff schedules, ensuring adequate coverage for busy periods.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Managed inventory levels and ordering processes to ensure adequate stock levels, while minimizing waste and reducing costs
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Resolved customer complaints and issues in a timely and professional manner, ensuring high levels of customer satisfaction
- Conducted regular safety and security checks, identifying potential hazards and taking corrective action to prevent accidents or incidents
- Acted as point of contact for senior management, providing regular updates on operations and performance metrics.
- Held responsible for the opening and closure of the store
- Trained employees in essential job functions.
Bartender
Sin Bin
02.2020 - 06.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Operated point-of-sale systems and other equipment to process orders and payments, ensuring that all data was entered accurately and in a timely manner
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Assisted with other duties as assigned, including inventory management and restocking supplies -
- Maintained a professional and courteous demeanour at all times, representing the restaurant and bar in a positive manner.
Retail Sales Associate
Kmart NZ
04.2018 - 12.2018
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
Volunteer
Cancer Society Relay For Life Wellington 2018
01.2018 - 01.2018
- Coordinated logistics for fundraising events, including preparing materials, setting up event spaces, and managing volunteers
- Managed on-site event operations, ensuring that everything ran smoothly and that guests had a positive experience
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
NCEA Level 1 -
Hutt Valley High School
12.2018
NCEA Level 2 -
Hutt Valley High School
12.2018
NCEA Level 3 -
Hutt Valley High School
12.2018
Full Class 1 New Zealand Drivers License -
NZTA
12.2018
Skills
- Customer Service
- Data Entry Proficiency using various data systems including but not limited to Microsoft applications
- Time and Task Management
- Team Player
- Hospitality
- Reliability
- Cash Handling/Management
- Team Management Skills
- Duty Management
- Problem Solving/Critical Thinking
- Ability to work independently
- Verbal and Written Communication
- Creativity
- Attention to detail
- Responsibility
- Large order fulfillment
- Online order fulfillment
References
- Dayna Fage, 027 232 6004, Daynamariefage@gmail.com, Duty Manager
- Jacob Sadgrove, 041 173 8591, Jacobsadgrove@icloud.com, Team Leader
Timeline
Order Fulfillment
Light My Bricks
01.2024 - Current
Catering Assistant
Going Gourmet
03.2023 - 11.2023
Door-to-Door Sales Representative
Green Adapt
03.2023 - 06.2023
Warehouse Assistant
Styleprint
02.2023 - 01.2024
Barista/FOH Team Member
The Coffee Mob
05.2022 - Current
Cafe Manager
Aston Norwood
01.2022 - 04.2022
Bartender
Sin Bin
02.2020 - 06.2020
Duty Manager
Awesome Bounce
04.2018 - 06.2021
Retail Sales Associate
Kmart NZ
04.2018 - 12.2018
Volunteer
Cancer Society Relay For Life Wellington 2018
01.2018 - 01.2018
NCEA Level 1 -
Hutt Valley High School
NCEA Level 2 -
Hutt Valley High School
NCEA Level 3 -
Hutt Valley High School
Full Class 1 New Zealand Drivers License -
NZTA
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