Kiara Nemo
Mount Isa
Summary
Proven team collaborator and adept problem-solver, I significantly enhanced customer satisfaction at Red Rooster Mount Isa through exceptional service and empathy. My experience spans from meticulous library management at Mount Isa City Council to compassionate care in aged care settings, showcasing my strong communication and organizational skills. Achievements include leading staff training and streamlining office operations, demonstrating both hard and soft skills effectively.
Overview
11
11
years of professional experience
Work History
Librarian
Mount Isa City Council
06.2024 - 10.2024
- Catalogued and organized books, materials and other documents for proper library management.
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
- Researched and acquired new library materials to maintain updated library collection.
- Trained and supervised library staff, volunteers and other personnel.
Aged Care Worker
Barkly Regional Council | Alpurrurlam , NT Community
10.2021 - 05.2022
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
- Enhanced residents'' quality of life by providing compassionate and attentive care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Increased resident satisfaction ratings through a consistent focus on effective communication and empathetic caregiving.
Administration Officer
Cloncurry Multiskilled
04.2019 - 11.2019
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
Customer Service Cashier
Red Rooster Mount Isa
05.2013 - 11.2014
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Year 11 -
Barcaldine State School
2019
Skills
- Strong oral and written communication skills
- Team collaboration
- Problem-solving skills
- Organizational skills
- Reading and teaching
- Verbal and written communication
- Works well independently
- Friendly
Timeline
Librarian
Mount Isa City Council
06.2024 - 10.2024
Aged Care Worker
Barkly Regional Council | Alpurrurlam , NT Community
10.2021 - 05.2022
Administration Officer
Cloncurry Multiskilled
04.2019 - 11.2019
Customer Service Cashier
Red Rooster Mount Isa
05.2013 - 11.2014
Year 11 -
Barcaldine State School
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