Kiara Niko Taulamago
Raymond Terrace
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
Work History
Closure Officer
Employee Mutual Limited
02.2023 - Current
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Finalise claims for sustainable closures
- Making outbound calls and taking incoming calls assisting stakeholders with an inqinquiries
Customer Service Representative
SYKES
02.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Sales Assistant
Foot Locker
11.2020 - 01.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
Training Coordinator
Reach for Training
01.2018 - 03.2020
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
Crew Trainer
McDonald's
02.2014 - 06.2019
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Skills
- Customer Service - communication skills and ability to listen and understand customers or stakeholders needs
- Cash Handling and stock take- ability to check for stock and order what is needed and low
- Fast learner and able to take responsibility for my own learning, investigating opportunities for advancement and training
- Team work, helping others and the team completing tasks within time frames
- Problem solving, ensuring problems are solved in the best of my ability
- Multitasking when needed
- Prioritizing task when the time is needed to assume tasks are done in a timely manner
Timeline
Closure Officer
Employee Mutual Limited
02.2023 - Current
Customer Service Representative
SYKES
02.2022 - 01.2023
Sales Assistant
Foot Locker
11.2020 - 01.2023
Training Coordinator
Reach for Training
01.2018 - 03.2020
Crew Trainer
McDonald's
02.2014 - 06.2019
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