Kiara Ramsay
Craigmore,SA
Summary
Passionate about promoting lasting customer satisfaction through quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Commitment to maintaining professional relationships to increase profitability and drive business results. Solid background in managing front desk operations, diligent receptionist ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Organizational and communication skills consistently foster a welcoming environment.
Overview
2
2
years of professional experience
Work History
Receptionist
Space Landscape Construction
12.2023 - Current
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Maintained database and spreadsheets with accurate inventory and status.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Customer Service Representative
TSA Group
08.2023 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Fast Food Crew Member
McDonalds Elizabeth
06.2022 - 08.2023
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
Education
No Degree - Year 10
Valley View Secondary School
12.2021
Skills
- Data Collection
- Information Security
- Data Entry
- Appointment Scheduling
- Cash Handling
- Order Management
- Safe Food Handling
- Foodservice
- Crew Training
- Office Administration
Timeline
Receptionist
Space Landscape Construction
12.2023 - Current
Customer Service Representative
TSA Group
08.2023 - 12.2023
Fast Food Crew Member
McDonalds Elizabeth
06.2022 - 08.2023
No Degree - Year 10
Valley View Secondary School
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