Kiara Rogers
Hebersham ,NSW
Summary
Proficient in retail and customer service with a strong focus on team leadership. Improved customer satisfaction through conflict resolution and strategic planning. Expertise in time management and customer relationship management, enhancing team performance and operational success.
Overview
4
4
years of professional experience
Work History
Merch Manager
Toymate
06.2025 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Team Member
Toymate
08.2023 - 06.2025
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Team Member
Reject Shop
11.2022 - 05.2023
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Team Member
Toymate
08.2021 - 05.2022
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Education
No Degree - Graduated Year 10
Plumpton High School
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Strategic planning
- Customer relationship management (CRM)
Timeline
Merch Manager
Toymate
06.2025 - Current
Team Member
Toymate
08.2023 - 06.2025
Team Member
Reject Shop
11.2022 - 05.2023
Team Member
Toymate
08.2021 - 05.2022
No Degree - Graduated Year 10
Plumpton High School
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