Summary
Overview
Work History
Education
Skills
Timeline
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Kiara Rogers

Hebersham ,NSW

Summary

Proficient in retail and customer service with a strong focus on team leadership. Improved customer satisfaction through conflict resolution and strategic planning. Expertise in time management and customer relationship management, enhancing team performance and operational success.

Overview

4
4
years of professional experience

Work History

Merch Manager

Toymate
06.2025 - Current
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Team Member

Toymate
08.2023 - 06.2025
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Team Member

Reject Shop
11.2022 - 05.2023
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.

Team Member

Toymate
08.2021 - 05.2022
  • Assisted with inventory counts and stocking of merchandise.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.

Education

No Degree - Graduated Year 10

Plumpton High School

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Strategic planning
  • Customer relationship management (CRM)

Timeline

Merch Manager

Toymate
06.2025 - Current

Team Member

Toymate
08.2023 - 06.2025

Team Member

Reject Shop
11.2022 - 05.2023

Team Member

Toymate
08.2021 - 05.2022

No Degree - Graduated Year 10

Plumpton High School

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Kiara Rogers