Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Affiliations
Timeline
Generic

Kiara West-Philippeaux

Townsville,QLD

Summary

Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Ability to work in a team and independently. Successful at managing multiple priorities with a positive attitude. Offers successful career history comprising more than 4 years of experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Medical Receptionist (Temp)

Brunswick Medical Clinic
04.2022 - 08.2022
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Prepared and processed pathologies for delivery
  • Transcribed phone messages and relayed to appropriate personnel.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Experienced in administrative work for departments of Dermatology, Endoscopy, Minor Surgery, and Specialists

Physical Therapy Receptionist

Medi-Club Physio
07.2021 - 10.2021
  • Managed high volume of incoming calls and documented over 50 messages per day
  • Scheduled patient appointments
  • Triaged and directed patients to required medical professional for treatment.
  • Increased patient retention through proactive patient callbacks.
  • Provided thorough patient care.
  • Responded calmly and compassionately in emergency situations, seeking best-possible resolution.
  • Assisted visitors with completing and submitting medical paperwork.
  • Received payments for physical treatment and updated balances in computer.
  • Maintained reception area stock of important forms and brochures.

Dental Receptionist

Fairview Dental Clinic
08.2020 - 07.2021
  • Managed over 50 incoming calls per day.
  • Responded to emails.
  • Scheduled patient appointments using ABEL DENT system.
  • Processed and submit insurance claims.
  • Provided medical forms for new patients, process medication, book appointments.
  • Processed payments
  • Accurately updated patient records.
  • Performed patient recalls and appointment reminders via phone to reduce no-shows
  • Balanced machines at end of each shift.

Nanny/Household Worker

Sandra Thomson, Zaharoula Sarakinis
08.2014 - 04.2020
  • Thorough clean of tables, shelves, floors, carpets, laundry, garbage, dishes, tidy, wash windows and meal prep.
  • Attend to toddler and maintain daily schedules.
  • Ensure all bedtime and bath schedules are met.
  • Serviced bathrooms thoroughly for enhanced cleaning, sanitize and supply replenishment.
  • Used creative techniques to clean difficult, hard-to-reach areas.
  • Executed regular deep cleans for optimal health and hygiene standards.
  • Supervised children's play at home and in external settings, ensuring their physical safety at all times.

University Receptionist

Quest University Canada
01.2019 - 05.2019
  • Organized mail alphabetically for dispersal to student body, staff, and faculty
  • Prioritized incoming communications to filter out basic requests and minimize disruptions.
  • Answered central telephone system and directed calls accordingly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.

Cashier

Mondou Pet Store
01.2018 - 01.2019
  • Assist in transporting produce to counter and vehicle.
  • Clerical duties i.e. Process transactions.
  • Displayed and restocked all merchandise.
  • Operated cash registers with proficiency during high-volume shopping times.
  • Helped customers to locate specific products.
  • Explained establishment policies to customers and offered advice on selections.

Education

Bachelor of Science - Physical Therapy

University Southern Queensland
Toowoomba, QLD
02.2024

Kinesiology - Kinesiology

Langara College
Vancouver, BC
09.2021 -

High School Diploma - High School Diploma

Riverdale High School
Pierrefonds, QC
06.2016

Skills

  • Adaptation Ability
  • Prompt & Punctual
  • Trustworthy
  • Responsible
  • Medical Transcription
  • Operational Requirements
  • Pre-Hospital Care
  • Medical Records Management
  • Critical Thinking
  • Medical Billing and Coding

Accomplishments

    McGill University Certification: Financial Literacy

Languages

English, French
English
Native or Bilingual
French
Full Professional

Certification

  • McGill University Certification: Financial Literacy
  • JCU Medical School Applicant for February 2023

Affiliations

Sarah Laliberte (Admin)

Brunswick Medical Clinic

61+ 514 426-6677 ext 299

sarahl@cmbmed.com


Dr. Micheal Singer (Dermatologist)

Secretary: Samantha

Brunswick Medical Clinic

61+ 514 461-3929

61+ 514 799-7946


Dr. Morrie Levy (Dentist)
Secretary: Linda Rabinovitch

Dental Clinic Cote-St-Luc

61+ 514 484-2389

61+ 514 262-2569




Timeline

Medical Receptionist (Temp)

Brunswick Medical Clinic
04.2022 - 08.2022

Kinesiology - Kinesiology

Langara College
09.2021 -

Physical Therapy Receptionist

Medi-Club Physio
07.2021 - 10.2021

Dental Receptionist

Fairview Dental Clinic
08.2020 - 07.2021

University Receptionist

Quest University Canada
01.2019 - 05.2019

Cashier

Mondou Pet Store
01.2018 - 01.2019

Nanny/Household Worker

Sandra Thomson, Zaharoula Sarakinis
08.2014 - 04.2020

Bachelor of Science - Physical Therapy

University Southern Queensland

High School Diploma - High School Diploma

Riverdale High School

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Kiara West-Philippeaux