Kiara Wilson
Summary
Dedicated and compassionate job seeker with progressive career history in fast-paced environments. Proven to remain calm under pressure and skillfully handle difficult and high-stress situations. Consistently developing strong relationships with others through empathetic communication, respectful attitude and excellent customer service.
Overview
8
8
years of professional experience
Work History
Registered Nurse
Gold Coast Private Hospital
2022.09 - Current
- Measuring quality indicators to monitor patient outcomes, to reduce length of stay and prevent hospital-acquired infections
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Educated family members and caregivers on patient care instructions.
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Managed full patient load and provided safe bedside care, treatments, IV therapy, and wound care.
- Managed patient pain relief and sedation by providing non-pharmacological and pharmacological interventions.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Assisting with personal care, such as bathing, grooming, and getting dressed.
- Providing companionship, mental, and emotional support.
- Learned and adapted quickly to new technology and software applications.
Registered Nurse
Nanango Medical Centre
2022.01 - 2022.08
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Maintain safe and therapeutic environment
- Ability to work autonomously, set priorities, effective time management skills and independent decisions of a complex nature
- Demonstrates strong self-management skills and flexibility to adapt to unexpected changes
- Demonstrates honesty, integrity and respect for all patients, family and staff
- Excellent communication skills and customer service skills
- Excellent interpersonal and patient education skills
- Recognised as an active learner; able to process information and link the signs and symptoms with the primary cause of a disease or condition
Medical Receptionist
Nanango Medical Centre
2018.01 - 2021.12
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional manner.
- Adhered to strict guidelines to protect patient privacy.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Coordinated referrals and other medical specialists and documented details in patient charts.
- Scheduled patient appointments in respective doctors calendars and followed up with reminder phone calls.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Proven ability to learn quickly and adapt to new situations.
- Resolved problems, improved operations and provided exceptional service.
Cafe Worker
Nanango Show Society
2016.01 - 2018.12
- Maintained a clean and organized cafe environment, adhering to health and safety regulations.
- Accurately operated cash register to process customer payments.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Supported fellow team members in achieving a smooth workflow during peak hours.
Education
Bachelor of Nursing -
Griffith University
Gold Coast, QLD11.2021
Skills
- Certified in First Aid and CPR
- Critical Thinking
- Maintaining Privacy
- Accurate Documentation
- Supply Restocking
- Patient Evaluation
- Strong Communication
- Team Player
Referees
Carlie Wagner
Practice Manager at Nanango Medical Centre
Phone: +61 417 004 362
Michelle Lines
Practice Nurse at Nanango Medical Centre
Phone: +61 487 710 876
Chaseley Browning
Nanango Show Society Cafe
Phone: +61 456 310 048
Timeline
Registered Nurse
Gold Coast Private Hospital
2022.09 - Current
Registered Nurse
Nanango Medical Centre
2022.01 - 2022.08
Medical Receptionist
Nanango Medical Centre
2018.01 - 2021.12
Cafe Worker
Nanango Show Society
2016.01 - 2018.12
Bachelor of Nursing -
Griffith University
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