Kiara Jarrad
Ballarat,VIC
Summary
Experienced in 10 years of sales, events, and marketing in driving customer engagement and event success. Strengths include critical thinking, team building, and creating engaging digital content. Committed to delivering exceptional service and achieving revenue targets.
Overview
7
7
years of professional experience
Work History
Sales Associate/Marketing Graphic Designer
Kirgi's Creations
, NSW
08.2023 - Current
- In person market sales/online sales
- Sourcing fabric & materials
- Planning & connecting with Event Coordinators
- Designing social media graphics
- Editing digital content
Event Sales Coordinator
Fortress
Sydney, NSW
01.2023 - 04.2025
- Customer service to clients
- Maximizing all conference and events revenue opportunities.
- Inbound sales
- Ensuring all communications and needs are met for client with multiple teams
Resource Manager Representative
Service Now
09.2021 - 09.2022
- Assigning cases to engineers
- Managing multiple teams up to 16 people
- Training new employees in the same role
- Supporting the management of a sub-capacity partner reporting
- Handover reporting
- Ensure skills inventory, profiles and rostering is up to date
- Maintaining queue levels, escalations, regional team discussions/meetings
Event Catering
QT Hotel & Resorts
11.2020 - 04.2021
- Room sets up: bump in/ bump out
- Client service for the whole event and liaising with client any additional needs
- Register operation
- Service of food and beverages
- High attention to detail with all food allergies, event specializations and presentations
Event Specialist
Orient Capital
08.2020 - 09.2020
- Booking in virtual events for online meetings
- Monitoring events while liaising with IT if any issues
- Sending recordings and additional content to client after all meetings
- Analyzing the appropriate packages to go with what platforms are required for each client
Event Staging Manager / AV Consultant
Encore Event Technologies
07.2019 - 07.2020
- Audio Technician for all small events, including microphone, projector and fold-back monitors.
- Sales for all small to medium events, up to 250 people
- Worked with high profile clientele on secure events
- Built new relationships with key accounts, while growing existing through regular engagement strategies
- Negotiating and closing sales, converting potential business opportunities in confirmed bookings
- Conducted site inspections and showcase of hotels
Events Coordinator
The Sydney Boulevard Hotel
04.2019 - 07.2019
- Look after a portfolio of existing customers ensuring they are rebooked and receive a high level of response and customer service
- Generate new business blitz including customer sales calls, relationship management through email, Tag Venue, Venue Mob and Social Tables
- Grow and build relationships with key accounts through regular face to face contact and meetings
- Negotiating and closing sales, converting potential business opportunities to confirmed bookings
- Execute the planning of the team's confirmed events
- Conduct site inspections and showcase of the hotel
- Hitting KPI Budgets for Monthly/Yearly Revenue with Event Sales
- Recorded, transcribed, and distributed minutes of meetings
Event & Marketing Coordinator
The Steamery
06.2018 - 01.2019
- Digital marketing and content creation
- Social media management
- Events research and development
- Product and branding photography
- On-camera live events
- Brand representative
- Event Timeline and budgeting
- Recorded, transcribed, and distributed minutes of meetings
Education
Bachelor of Arts - Entertainment & Business Management
JMC Academy
Ultimo, NSW03.2013
Skills
- Critical thinking
- Planning
- Working collaboratively
- Point of sale
- Building rapport
- Negotiation skills
- Team or independent working
- Social media marketing
- Event planning
- Sales negotiation
- Team coordination
Volunteer Experience
- Neko Nation, Event Production Manager, 2012-2019, 1500
- Smash! Anime & Manga Show, Event Coordinator, 2014-2016, 13000
- Australian Honey Cellars, Retail & Customer Experience, 10+ Years
Affiliations
- Neko Nation: 2012-2019
Event Production Manager
1,500Attendees
- Smash! Anime & Manga Show
2014-2016 Event Coordinator.
13,000+ Attendees
- Australian Honey Cellars
10+ years Customer experience within family business
Timeline
Sales Associate/Marketing Graphic Designer
Kirgi's Creations
08.2023 - Current
Event Sales Coordinator
Fortress
01.2023 - 04.2025
Resource Manager Representative
Service Now
09.2021 - 09.2022
Event Catering
QT Hotel & Resorts
11.2020 - 04.2021
Event Specialist
Orient Capital
08.2020 - 09.2020
Event Staging Manager / AV Consultant
Encore Event Technologies
07.2019 - 07.2020
Events Coordinator
The Sydney Boulevard Hotel
04.2019 - 07.2019
Event & Marketing Coordinator
The Steamery
06.2018 - 01.2019
Bachelor of Arts - Entertainment & Business Management
JMC Academy
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