- Dance
- Special Effects Stage and Movie Makeup
- Acting and Theatre
- Fashion and Style
Kiarna Hervey
Townsville
Summary
Knowledgeable Retail Assistant known for fostering collaborative team environment and consistently achieving sales targets. Adaptable and reliable, ensuring seamless sales experience and meeting dynamic customer needs with proficiency in product presentation and client relations. Additionally, trained Beauty therapist with solid foundation in beauty therapy practices and treatments. Successfully provided range of skincare and beauty services, enhancing client satisfaction and loyalty. Demonstrated skill in client consultation and personalized treatment plans.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Jewelry Sales Associate
Pandora Jewellers Willows
03.2023 - Current
- Educated customers on jewellery care and maintenance to promote longevity.
- Enhanced jewellery sales through exceptional customer service and tailored recommendations.
- Collaborated with sales associates to consistently achieve weekly, monthly, and yearly sales targets.
- Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
- Facilitated training and mentoring of new hires by sharing best practices.
- Cultivated extensive expertise in product knowledge, serving as a primary resource for customers and colleagues.
- Streamlined cash register operations to enhance efficiency and accuracy.
- Enhanced store reputation through effective communication and relationship-building with clients.
- Conducted daily sales reports to track performance and identify trends, improving future sales strategies.
Retail Employee
Kmart Aitkenvale
01.2021 - 11.2023
- Executed visual merchandising projects to enhance customer shopping experiences.
- Coordinated seasonal floor resets, updating displays per current trends and guidelines.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Participated in staff training initiatives to improve product knowledge and customer service skills.
- Maintained a clean, safe, and organized store environment for customer and employee comfort.
- Serviced and refreshed fitting rooms and all departments of the store on a regular basis.
- Developed proficiency in using relevant software programs for inventory management, streamlining the stock-taking process and increasing productivity.
- Collaborated with team members to achieve timely completion of comprehensive stock audits.
Education
Diploma - Beauty Therapy
TAFE QLD
Townsville, QLD12-2022
High School Diploma -
Pimlico State High School
Townsville, QLD12-2021
Skills
- Interpersonal communication skills
- Team collaboration and Leadership
- Payment processing expertise
- Store maintenance practices
- Achievement of sales goals by upselling
- Cleanliness and safety standards
- Responsibility and reliability
- Makeup application proficiency
- Client consultation and relationship building
- Beauty and Spa Treatments and Analysis
Interests
Certification
- Certification of Attendance to DMK (Danne Montague-King) Product Training.
- Certificate of Completion Discover Dermalogica Partnership Programming Workshop
- Certification of Completion in Lycon Cosmetics Product Knowledge Class
- Completion in Hot Stone Massage Training by Stone Eagle Massage Stones and Training Course
- Certificate II in Vocational Pathways
- Certificate II in Leadership
- Certificate II in Hospitality
Timeline
Jewelry Sales Associate
Pandora Jewellers Willows
03.2023 - Current
Retail Employee
Kmart Aitkenvale
01.2021 - 11.2023
Diploma - Beauty Therapy
TAFE QLD
High School Diploma -
Pimlico State High School
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