Kiarna Manning

• Supported executive-level staff by handling complex scheduling needs and managing confidential information discreetly.
• Collaborate with cross-functional teams for successful support across Mater Young Adult Health Centre and Mental Health Services
• Examine and prioritise incoming correspondence, papers and reports to determine action.
• Maintain a calendar of appointments and negotiate time schedules
• Assist with meetings / huddles
• Review and support the preparation of reports
• Maintain and support areas specific calendars
• Assist with preparation of correspondence and distribution
• Updating databases / systems for departmental use
• Coordination of jobs including follow up outstanding requests
• Lodgement of recruitment requests in Page Up
• Assist with preparation of Interviews
• Kronos management with the updating of shifts, sick leave, on call, leave requests, etc.
• Provide administrative assistance to directors, management and other senior staff as requested

• Private Practice Suites within Catherine’s House - Including managing all phone communication, email inbox, referral management, billing, liaising with doctors and Invoice/ receipt patients in Totalcare and process through D365
• Provide confidential administrative support to Catherine’s House team
• Manage appointment scheduling for outpatient clinics in iPM - Including arriving/departing patients, updating demographics etc.
• Confidentially prepare patient documentation and other administrative functions such as photocopying, filing, mail, sending SMS’s, booking transport and interpreters.
• Ensure effective, accurate and timely written/ verbal communications with staff and clients, with confidentiality, sensitivity and discretion
• Provide accurate data entry using various network-based information systems
• Work collaboratively with and across a multidisciplinary team including: Medical, Nursing, Allied Health, Administration and Housekeeping Services.
• Register and update patient details in iPM
• Reception duties such as manage phone calls from patients and clinical staff taking a variety of enquiries, deliveries and being first point of contact for the service
• Inpatient Administration duties - preparing and taking apart patient charts, supplying stickers, paperwork and any incoming paperwork such as pathology.
• Redbook Diary Management

• Ensure patients and other staff are treated fairly and with mutual respect and understanding, regardless of cultural, religious, ethnic and linguistic backgrounds.
• Respond to general enquiries by answering all incoming telephone calls and ensuring accurate transfer of messages and information to support patients and staff.
• Assist and direct visitors by accessing patient information and providing an effective and courteous front counter service
• Utilising information systems to register, record and update all patient demographic information, Medicare details and referral details. This includes using HBCIS, RadNet, MediRecords, PowerChart.
• Comply with and adhere to Metro South Health policies, procedures, standards and legislation relevant to the role and work area.
• Assisting other co-workers with work flow and support when needed.
• Time management skills with managing workload appropriately; prioritising tasks, ensuring work is completed within designated timeframes.
• Being the first point of contact for patients, staff and medical clinicians presenting at 1L reception.
• Ensuring my work area is stocked and ready for the next day's shift.
• Organise and coordinate patient appointment activities, including the arrival of patients, booking appointments, management of cancellation/rescheduling of clinics, management of clinic waiting lists and coordinating appointments with other services.

• Generation and submission of accounts to patients, health funds and third party payers
• Ensure Revenue Cycle standard policies, processes and documentation are successfully implemented and consistently complied with
• Respond to patient or stakeholder queries relating to billing and debt collections
• Review and submit accurate patient billing to health funds and third parties to required KPIs
• Providing patients with quotes, informed financial consents, invoicing procedures and receipting patients for surgical procedures via electronic (email)
• Undertake initial Debt collection functions
• Interpreting health fund contracts and liaising verbally over phone
• Build and maintain relationships with site teams interfacing to billing processes
• Completion of/and ongoing compliance with mandatory training modules
• Undertake other associated duties as requested by the Manager
• Understanding of basic accounts principles
• Effective communication and interpersonal skills
• Excellent customer service skills
• Strong computer literacy
• Proven time management skills
• Full time 38 hour week and working remotely from home in QLD for NSW Ramsay Health Care when I formally moved states.

Main Hospital Reception and Day of Surgery/Recovery Unit

• Answering routine reception phone calls whilst providing accurate information to patients, visitors and staff accessing the clinic area or main Hospital.
• Provide administrative support including ordering of stationery, answering phone enquiries, photocopying, filing, faxing to enable health professionals and medical staff to meet their objectives and deliver services to patients and colleagues.
• Working a five day rotating roster including weekdays, weekends, split shifts and where required.
• Assisting all staff across day surgery, main reception and admissions and contributing to a highly compatible and supportive working team, whilst demonstrating effective communication skills, empathy, and understanding, in a patient focused environment.
• Patient money handling, admitting/discharging and pathology searches.
• Processing theatre and scheduling appointments to ensure compliance with clinician specifications.
• Delivering fasting instructions and pre admission information for the prior days theatre list
• Organization of clinical records

Admissions Department

• Taking all incoming calls, assisting specialists with general enquiries, and distributing messages to the relevant specialists in a timely manner
• Accurately and efficiently processing and liaising closely with the relevant third parties and referring specialists rooms for any additional information required to confirm theatre lists.
• Support the Doctors with general administration tasks such as preparing patient medical records
• Advise patients of the billing processes for chargeable accounts including self funded, health funds and DVA with the use and knowledge of the Meditech billing system.
• Provide confidential quality patient service including liaising with staff, public and private patients, carers and external agencies as required.
• Follow the guidelines regarding file all documentation in accordance with patient information processes.
• Daily patient pre admitting on Meditech
• Health fund checks run through OEC and communicate with Health funds via the phone.
• Processing Incoming online admissions

Ward Clerk

• Admitting of patients on to Meditech, collection and collation of data for the service and the organising of patient files.
• Admission and discharge processes to ensure appropriate bed management and utilisation.
• Managing incoming and outgoing calls to the ward
• Provide timely and accurate information to queries by patients, visitors and other staff and departments.
• Patient bed checks with the NUM
• Work alongside medical staff, colleagues, patients, and visitors to ensure a smooth hospital experience for patients.
• Compilation and management of patient admission papers and clinical notes, as well as contacting patients pre and postoperatively.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Sorted and organized files, spreadsheets, and reports.
• Supervision of current Year 11 and 12 students in Food and Beverage service each day.
• First point of contact for guests, staff and students while having the ability to work under pressure in a fast paced environment
• Reservations for group bookings
• Manage functions in the cafe, including food and beverage service, taking orders, and serving alcohol.
• Setting up and packing down of cafe each day
• Food preparation of sandwiches, platters and dessert
• Coaching students on the coffee machine
• Set up and assist students in hospitality practical classes
• General classroom support/ using technology to support learning activities
• Stock ordering, receipt of deliveries
• Computer knowledge/literacy

• As a Shift Manager you are responsible for delivering outstanding QSC (Quality, Service & Cleanliness), sales, people practices and profit on your shifts.
• Supervise employees to ensure adherence to restaurant operations and procedures.
• Review and monitor guest counts and sales projections to align with shift targets and restaurant goals.
• Work within a team to deliver the best quality and experience for our customers.
• Crew trainer - Front Counter and Drive Through
• Trained new crew members front counter operations and drive through service.
• Manage food preparation, maintain cleanliness and punctuality while effectively supporting customers in daily transactions with suggestive selling methods.
• Utilize customer service skills while displaying creativity with culinary art to ensure a positive atmosphere for all guests and co-workers.
• Management and follow up of new staff members training
• Communicate clearly and positively with coworkers and management, master point-of-service (POS) computer system for automated order taking.
• Customer Service - high level of communication when greeting customers, taking orders, complaint handling and service delivery.
• Training competency with new staff via McDonalds crew training online app.
• Maintain integrity of the showroom through rotation of inventory and cleanliness compliant with customer and company standards.
• Food service and preparation
• General cleaning
• Cash handling
• Store stock Handling