Kiarna Mckenzie

• Greeted patients, determined purpose of visit and directed to appropriate staff.
• Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
• Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
• Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
• Took messages from patients and promptly relayed to appropriate staff.

I have worked with BWS for over two years now. I have spent time in both team member and managerial roles at over six different stores. I have had many chances to develop my skills as I executed my duties.

• Greeted customers and helped with product questions, selections, and purchases.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Monitored the sales floor and merchandise displays for presentable condition, taking corrective action, such as restocking or reorganizing products.
• Worked closely with the shift manager to solve problems and handle customer concerns.
• Opened and closed the store independently, and prepared the nightly bank drop for the manager.

I was a receptionist at my local medical centre im Parkes. As this was during the pandemic, I found myself having to learn quickly in a fast paced environment. I discovered that I particularly enjoyed being able to interact with people on a more personal level.

• Developed and enacted new organisational methods to increase the efficiency of the office
• Coordinated patient scheduling, check-in, check-out and payments for billing
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
• Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases
• Completed patient referrals to other medical specialists
• Maintained current and accurate medical records for patients.