Kiarna Woolnough
.
Liverpool,NSW
Summary
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
7
7
years of professional experience
Work History
Team Member
Krispy Kreme
09.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Used POS system to accurately enter orders and process payments.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Cleaned counters, machines, utensils, and seating areas daily.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Packaged bagels, donuts and other food items for customer purchase.
- Promoted additional items with beverages, increasing store sales.
Barista
Waves Carwash
06.2023 - 08.2023
- Used POS system to accurately enter orders and process payments.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
- Monitored and maintained required food temperatures for safety.
- Conducted regular equipment maintenance checks, keeping kitchen tools in optimal working condition.
- Received positive feedback from customers on prepared dishes, contributing to restaurant''s reputation for excellence.
- Followed food safety practices and sanitation guidelines.
- Organized and re-stocked various stations and self-service items.
- Guaranteed customer satisfaction by quickly delivering orders.
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Enhanced food presentation by skillfully arranging dishes and garnishing plates.
Head Barista
7th Bake
10.2022 - 06.2023
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Assistant Manager
Banjos St Helens
04.2017 - 09.2022
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Created employee schedules to align coverage with forecasted demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Controlled line and crowd with quick, efficient service.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Demonstrated leadership skills in managing projects from concept to completion.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
No Degree -
Newstead College
Launceston, TAS 04.2001 -
Skills
Creativity and Innovation
Telemarketing expertise
Project Planning
Sales expertise
Organizing Work Stations
Reliability
Order Preparation
Chemical Handling
Flexible Schedule
Training and mentoring
Clear Communication
Multitasking
Timeline
Team Member
Krispy Kreme
09.2023 - Current
Barista
Waves Carwash
06.2023 - 08.2023
Head Barista
7th Bake
10.2022 - 06.2023
Assistant Manager
Banjos St Helens
04.2017 - 09.2022
No Degree -
Newstead College
04.2001 -