Summary
Overview
Work History
Education
Skills
Languages
Therapeutic Experience
Timeline
Generic

Kiasha Pillay

Banksia Grove,Western Australia

Summary


I love being part of the Clinical,Pharmaceutical and medical research and development fields, I have a passion for human anatomy and medical Innovation. Patient wellbeing is the crux of my committed significant dedication in striving for advancements in healthcare research. My goal is to "push the envelope"in striving for medical excellence climbing the Medical Research ladder breaking barriers. I am currently looking to advance my
professional capabilities while using my skill set to contribute to the expansion of clinical research and beyond.
I am a very social vivacious person with a positive attitude and compulsive perfectionist.
I complete my tasks to the best of my ability and I am a very conscientious worker which constantly strives to achieve my goals I set out for myself. I am very eager to
gain knowledge to achieve outstanding results and hopefully influence and motivate others with my ambition. I take great pride in my personal appearance and work, as my reference will validate. I am a respectful, responsible and reliable individual with a great disposition and integrity. I like to challenge assumptions and think laterally and avant-garde.
I relish this opportunity to showcase my abilities and ensure that I am asset to your organization.


My Motto...
"Always Give 100% , Unless Donating Blood"


Overview

11
11
years of professional experience

Work History

Medical Monitoring Associate

ICON, formerly PRA Health Sciences
04.2022 - 01.2025
  • Supports business development activities by providing input into feasibility activities, and specific guidance regarding set up of the PRA Medical Monitoring Support Center (MMSC)
  • Completes review of project documentation and subsequent tracking, metrics as necessary
  • Manages the flow of communication to and from the MD and helps to compile metric information
  • Performs other tasks as directed by the MD or other Medical Affairs personnel, such as VP, Medical Affairs
  • Reviews and expedites protocol deviations and clarifications with Medical Director (MD) and supports in review of laboratory values using appropriate SOPs, procedures and Medical Management Plan (MMP) and documenting all internal and external contacts relating to the protocol
  • Responds to medical queries and consults with the MD as needed having general understanding of the protocol, Investigator Brochure (IB), MMP and other relevant study documents
  • Writes the MMP under supervision of the MD, assuring consistency with project plan, client contract, and PRA SOPs and procedures and attending Investigator meetings for large projects, as needed
  • Coaches and mentors medical support center staff for specific projects, as needed

Clinical Study Co-Ordinator

Worthwhile Clinical Trials- WWCT
08.2021 - 04.2022
  • Main SSC on A Phase II, Randomized, Double-blind, Placebo-controlled Study to Assess the Efficacy and Safety of MEDI3506 in Adult Participants with Uncontrolled Moderate-to-severe Asthma Clinical Trial.
  • Support the safety of clinical research patients/research participants
  • Coordinate protocol related research procedures, study visits, and follow-up care
  • Screen, recruit and enroll patients/research participants
  • Maintain study source documents
  • Report adverse events
  • Understand good clinical practice (GCP) and regulatory compliance
  • Educate subjects and family on protocol, study intervention, etc.
  • Comply with Institutional policies, standard operating procedures (SOPs) and guidelines
  • Provides accurate and timely data collection, documentation, entry, and reporting in both sponsor and databases
  • Check compliance on patient follow up visits.
  • Report AEs and SAEs and follow up on hospital records
  • QC check of patient files (Identify missing data, inconsistencies and errors and follow-up or report on missing data or errors).
  • Communicates and collaborates specific study requirements to the research team, including internal and external parties, sponsor, monitors, PI, and study participants
  • Ensures compliance with research protocols by providing ongoing quality control audits, including maintaining ongoing investigational drug accountability
  • Assist with periodic review of study files for completeness.
  • Assist in preparing monitoring visits
  • Engage in all continuous learning programs of different studies.
  • Plans, implements, and maintains data collection and analysis systems in support of research protocol; may coordinate the collection and analysis
  • Electronic data capturing using Rave Medidata and Inform
  • Trial administration and support by assisting the clinical team with the preparation, handling, distribution, filing, and archiving of clinical documentation and reports according to the scope of work and standard operating procedures.
  • Assist in study diary management to ensure compliance, Plans and coordinates the initiation of research study protocol, and the establishment of operating policies and procedures.
  • Recruits, instructs, and coordinates research subjects and/or volunteers, as appropriate to specific study objectives and work scope.
  • Assist in recruitment and screening of study participants according to eligibility criteria.
  • Monitors the progress of research activities; develops and maintains records of research activities, and prepares periodic reports, as required by investigators, administrators, funding agencies, and/or regulatory bodies

Key Account Manager- Ultrasound

Tecmed 2.0
09.2020 - 06.2021
  • Key Account Managers are accountable for ALL aspects of the account within the assigned territory.
  • This would include territory and account coverage including customer relationship development, install base information, identifying customer sales projects and effectively leading the pursuit of a successful closing of specific modality solution sales opportunities.
  • Promoting and selling Canon healthcare ultrasound in all specialties to the customers
  • Developing and drive credible and productive long-term relations with customers
  • Managing and developing your sales opportunities and meeting sales goals
  • Planning and executing clinical evaluations, product demonstrations and product training's
  • Contributing to the development and implementation of local marketing strategies
  • Developing Account Strategies based on the Customer's priorities, and drive key account customer Sales Plans
  • Keeping sales funnel and contact information updated at any time in CRM and reporting forecasts on a monthly and Weekly basis.
  • Collecting and reporting information on new trends, clinical development and competition and together with the team, positioning solutions to address these market changes
  • Strengthened client relationships through regular communication and effective problem-solving.
  • Built and maintained strong client relationships to drive business growth.
  • Strengthened client relationships through regular communication and effective problemsolving.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability.
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
  • Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
  • Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
  • Developed and delivered presentations to key customers to position products and services.
  • Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Expanded key account base by identifying and cultivating new business opportunities.
  • Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
  • Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
  • Developed customized proposals for potential clients, demonstrating the value of the company's products and services.
  • Implemented feedback mechanisms with key accounts to gather insights and guide future product enhancements.

Sales and Application Specialist -Ultrasound

AXIM
02.2019 - 08.2020
  • Perform ultrasound demonstration and provide clinical support to customers
  • Responsible for Freestate, Mpumalanga and Gauteng region
  • Develop and maintain long-term healthy partnership with customers and key decision makers
  • Manage key high-end customers and maintain good relationship
  • Provide timely and effectively solutions aligned with clients' needs
  • Prepare weekly, quarterly and annual sales reports
  • Host and Manage Various Congresses within designated area including Veterinary Congresses SAVA
  • Escalate complex application challenges to relevant personnel in accordance with procedures for swift resolution.
  • Maintain high level of customer engagement throughout on-site visit with regular updates, feedback and on-the-job training to customer
  • Provide technical and scientific application insights to customers to market Ultrasound and its products and services in order to contribute to business development/ sales targets for assigned products
  • Plan & facilitate customer presentations, training and demos for potential new and existing customers to develop their skills & capabilities
  • Provide timeous market research feedback to marketing and sales teams in accordance with business requirements for Ultrasound
  • Administrative functions, daily, weekly and monthly compiling of reports.
  • Provide timeous, reliable and effective application specialist technical and scientific product troubleshooting support and assistance to customers in line with requirements, within scope of authority and within budgetary guidelines

Sales Assistant Diagnostic Imaging Healthcare-DXR

PHILIPS HEALTH SYSTEMS- Southern Africa Region
09.2016 - 08.2018
  • Responding to general sales inquiries and escalating where necessary
  • Quotes and Tenders : providing support to team, processing quotes and preparing tenders, or providing quotation status overview to sales when necessary
  • Getting QD output approved by relevant Approvers according to Delegation Matrix.
  • Follow-up with Order Desk to place order based on Signed/Confirmed Commercial offer.
  • Ensure orders are collected and Turnover targets are reached
  • Focus on optimized product mix (push sales/volume)
  • Commercially co-responsible for developing business partnership
  • Understand customer needs and drive sales efforts for entire product portfolio.
  • Research target opportunities, generate account leads, and develop long term objectives for success at the account anchored to meeting critical customer needs.
  • Create a relationship map of all key decision makers
  • Identify and drive your Top opportunities for each quarter.
  • Build and Manage my funnel.
  • Coordinates general supportive production tasks according to the available sales planning.
  • Also is involved in the sales preparation process.
  • Thinks up practical improvements to the sales preparation process, and carries them out (output, service ability reliability) on the basis of own findings.
  • Gathering quotation prerequisites
  • Updating and maintaining prospects in CRM Tool and chasing overdue prospects with the sales team, providing stats on prospects versus orders received
  • Ensuring customer satisfaction by timely responding to all customer requests so that customers find it easy to do business with Philips Healthcare
  • Proactive monitoring of CRM leads and opportunities
  • Quotation creation/change in SAP/SOFON
  • Proceeding Quotation Desk (QD) requests and preparation of QD output with certain time limits according to KPIs.
  • Attending conferences and exhibitions and carry out organizer duties where required

Lab Analyst

PharmaSpec Consulting Labs
02.2014 - 12.2014
  • Analyze and monitoring of prepared samples using various methods such
  • Fribility testing
  • Moisture
  • IR spectrometry
  • Dissolution
  • TLC
  • Hardness
  • Disintegration
  • Preparing of assay
  • Complete written reports of all monitored samples as per protocol

Education

Fundamentals of Digital Research -

Digital Research AcademyTM
South Africa
11.2021

Good Clinical Practice & Health Research Ethics and Relevant Law Training -

Compliant
South Africa
08.2021

Project Management -

FETC-Learn/Isight/Online
South Africa
03.2018

Bachelor of Science - Biochemistry and Physiology

UNISA-University of South Africa
South Africa
10.2015

High School Diploma -

Fourways High School
South Africa
12.2005

Skills

  • Proficient in a variety of computer
    Programs And Time Management
    and organizational skills
  • Robust project management skills, enabling me to navigate complex Clinical trials with precision
  • Excellent communication skills,
    Verbal and written, able to
    Communicate effectively with Sponsor/ stakeholders at all levels
  • Strong creative, analytical and
    Conceptual out the box thinking
    Skills, decisive problem solver
  • Team player with developed
    Interpersonal skills; offers support
    And assistance as and when
    Needed

Languages

English
Native or Bilingual
Afrikaans
Elementary

Therapeutic Experience

  • Dermatology, Skin Disorder Urticaria, Medical Monitoring Associate, 1, 1 yr, 2 mos, III, ADULTS
  • Functional Services, Functional Services, Medical Monitoring Associate, 1, 1 yr, 5 mos, III, Oncology Subjects; ADULTS
  • Genitourinary, Renal Disease Focal Segmental Glomerulosclerosis, Medical Monitoring Associate, 1, 1 yr, 2 mos, II, Rare Disease; Renal Subjects; PEDIATRICS; Adolescence
  • Hematology, Blood Dyscrasias Beta-thalassaemia, Medical Monitoring Associate, 1, 1 yr, 2 mos, I/II, ADULTS
  • Hepatology, NASH (nonalcoholic steatohepatitis), Medical Monitoring Associate, 1, 1 yr, 5 mos, III, Hepatic Subjects
  • Immunology, Crohn's Disease, Medical Monitoring Associate, 1, 1 yr, 5 mos, III, Ambulatory care; Out-patients
  • Immunology, Juvenile Idiopathic Arthritis, Medical Monitoring Associate, 1, 4 mos, III, Rare Disease; PEDIATRICS
  • Immunology, Ulcerative Colitis, Medical Monitoring Associate, 1, 1 yr, 5 mos, II, Male Only; ADULTS
  • Infectious Diseases, Coronavirus, Medical Monitoring Associate, 1, 1 yr, 1 mo, I, ADULTS; GERIATRICS
  • Neurology, Multiple System Atrophy (MSA), Medical Monitoring Associate, 1, 8 mos, II, Out-patients; Rare Disease; ADULTS
  • Oncology, Bladder, Medical Monitoring Associate, 1, 1 yr, 1 mo, III, Oncology Subjects; ADULTS
  • Clinical Trial Management Systems
    Predictivv Study Operations (PSO), Siebel Clinical (CTMS), Medidata CTMS
    EDC
    Medidata RAVE, Datalabs, Oracle Inform
    IVRS/IWRS/RTSM
    Datalabs IVRS
    Mobile Health
    Mobile health platforms
    Reporting & Analysis
    Tableau, SharePoint
    TMF
    PhlexEview eTMF, Veeva Vault ETMF
  • Vendors Experience

Central Lab Services
Covance , PPD-Preclarus , LabCorp, LabLink, LabCorp, Covance , IcoLabs, iSite, Cerba
Central Spirometry
ERT-CLARIO
Clinical Data Management
Health Sciences Oracle , Rave
ECG
Clario
EDC / eDiary / e-PRO
MediData, INFORM, Trialmanager/TrialMax, Prism, DrugDev, iMedidata, Signant Health Manager, Veeva, Viedoc
IXRS
Flex Advantage iXRS, IRT
Meeting Planning Services
Shared Investigator platform-SIP
Purecloud, Florence , IMPALA, Docusign, SignantHealth , StudyHub, Purecloud, MSB, Power Bi, BI Publisher
PEF
ERT/Clario
TMF Services
Wingspan

Timeline

Medical Monitoring Associate

ICON, formerly PRA Health Sciences
04.2022 - 01.2025

Clinical Study Co-Ordinator

Worthwhile Clinical Trials- WWCT
08.2021 - 04.2022

Key Account Manager- Ultrasound

Tecmed 2.0
09.2020 - 06.2021

Sales and Application Specialist -Ultrasound

AXIM
02.2019 - 08.2020

Sales Assistant Diagnostic Imaging Healthcare-DXR

PHILIPS HEALTH SYSTEMS- Southern Africa Region
09.2016 - 08.2018

Lab Analyst

PharmaSpec Consulting Labs
02.2014 - 12.2014

Fundamentals of Digital Research -

Digital Research AcademyTM

Good Clinical Practice & Health Research Ethics and Relevant Law Training -

Compliant

Project Management -

FETC-Learn/Isight/Online

Bachelor of Science - Biochemistry and Physiology

UNISA-University of South Africa

High School Diploma -

Fourways High School

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Kiasha Pillay