Kiat-Boon Pierce
West Brunswick,VIC
Summary
Hardworking, enthusiastic co-worker who values organisation and teamwork. Knows the importance of interpersonal relationships with clients and speaking in transparent language regardless of technical complexity. Willing to take on new challenges and responsibilities with a positive attitude to achieve team goals.
Experienced with learning new application interfaces and gathering information into easy to read documentation.
Overview
9
9
years of professional experience
Work History
IT Support Technician
Sharp
12.2021 - Current
- Proficient at working independently and as a part of a team. On a daily basis I communicate with my team to provide optimal service for customers.
- Motivated, with a strong sense of personal responsibility. Schedule myself around clients and company timetables to provide exceptional service.
- Ability to manage time efficiently in order to complete designated tasks. Organise and schedule my workflow to meet company expectations and deadlines.
- Write clear documentation on jobs and create step-by-step guides for clients to assist with future potential issues they may face.
- Eager to learn and commit fully to self-improvement.
Crew Member
Red Rooster
02.2015 - 01.2016
- Worked front counter and Kitchen.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Prepared kitchen stock, tills and some machines prior to opening. Responsible for cleaning and maintenance during closing.
Education
Bachelor of Arts - Games & Interactivity
Swinburne University of Technology
Melbourne, VIC04.2019
High School Diploma -
Melbourne Grammar School - Middle/Senior
Melbourne, VIC11.2014
Skills
- Customer Relations
- Proficient Application Operation
- Multitasking
- Appointment Scheduling
- Information Management
- Interpersonal Communication
- Remote Telephone Assistance Experience
- System Documentation Legibility
- Technical Support
Volunteering - Camp Cooinda
Responsible for the health and care of children (12) to young adults(18). Assisted in planning activities. Responsible for the safely and learning of young adults during camp and rowing activities.
3D Character Animator
Small 10-60 second dynamic animations focused on character movement and body mechanics.
Timeline
IT Support Technician
Sharp
12.2021 - Current
Crew Member
Red Rooster
02.2015 - 01.2016
Bachelor of Arts - Games & Interactivity
Swinburne University of Technology
High School Diploma -
Melbourne Grammar School - Middle/Senior
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