Kiatara Ball
Melbourne,Victoria
Summary
Personable and dedicated events and entertainment manager with extensive experience in the hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Events & Bookings Manager
Dove Club & New Guernica
Melbourne, VIC
10.2023 - Current
- Assisted with the booking of travel arrangements for clients, including flights, hotels and car rentals.
- Provided customer service by answering inquiries related to bookings and providing information about available options.
- Processed payments for bookings using a variety of payment methods.
- Developed and managed entertainment budgets.
- Created promotional materials to increase attendance at entertainment events.
- Coordinated staffing needs for all entertainment activities including sound technicians, security personnel and ushers.
Events Director
Restless Collective & CLICKBAIT DJ
Melbourne, VIC
01.2018 - Current
- Negotiated contracts with vendors and suppliers as well as managed vendor relationships throughout the process.
- Organized and coordinated music, performers, and other entertainment for special occasions.
- Organized logistics including venue selection, catering, transportation, and accommodations.
- Researched current trends in the entertainment industry and adapted accordingly.
- Monitored event budgets to ensure accuracy and efficiency in spending.
- Collaborated with marketing teams to create promotional materials for events.
- Oversaw the entire event from conception to completion by providing direction and guidance.
- Provided technical support during events including troubleshooting any potential issues.
- Conducted post-event reviews to identify areas for improvement.
Assistant Venue Manager
Lumber Punks Axe Throwing
Melbourne, VIC
10.2023 - 04.2024
- Assisted in the development and implementation of an effective venue management strategy.
- Organized and coordinated events, including scheduling staff, preparing materials, and ensuring all necessary supplies were available.
- Developed customer service protocols to ensure a positive experience for guests.
- Managed inventory of supplies and equipment needed to operate the venue effectively.
- Maintained accurate financial records related to revenue, expenses, payroll.
- Created reports summarizing key performance indicators for senior management review.
Events Assistant & Bar Attendant
Section 8 Melbourne
Melbourne, Victoria
01.2023 - 10.2023
- Maintained current knowledge of all bar and menu options to prepare specialty or routine drink orders and provide appropriate recommendations for guests.
- Assisted in organizing venue capacity, budgets, guest lists, catering and event timelines.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Performed opening and closing duties including restocking supplies.
- Maintained professional manner in all customer interactions.
- Assisting to organize and coordinate music, performers, and other entertainment for events.
Venue Manager
Lambys Tavern
Geelong , VIC
01.2021 - 02.2022
- Directed all day-to-day operations of a hospitality facility to provide safe and enjoyable guest experience.
- Organized and maintained event calendar, including scheduling of staff and resources.
- Ensured compliance with all local health codes, liquor regulations, fire codes, building codes and other applicable laws.
- Planned special occasions such as weddings or conferences by determining details such as catering needs and decorations.
- Scheduled maintenance activities for the facility to maintain its condition and appearance.
- Maintained records of all bookings, payments received and services provided during events.
- Prepared reports outlining revenue earned from events held at the venue.
- Provided training sessions for staff members on topics such as customer service techniques or safety protocols.
Events & Entertainment Director
Brewhemia
Edinburgh
07.2019 - 04.2020
- Curating entertainment & programming events for 7 days a week in a 1800 pax venue.
- Coordinated with production staff to ensure successful event execution.
- Scheduled rehearsals for entertainers and managed their contracts.
- Created budgets for each event and monitored expenditures throughout the process.
- Negotiated contracts with vendors such as sound engineers, lighting technicians.
- Maintained relationships with clients by providing excellent customer service.
- Conducted post-event reviews to identify areas for improvement.
- Delegated work to staff, setting priorities and goals.
Education
Certificate - Staff Management/The Hospitality Supervisor
Eldred Hospitality
Geelong07.2021
Certificate - Recruitment And Selection
Eldrid Hospitality
Geelong05-2021
Diploma - Business Management (Entertainment)
JMC Academy
Melbourne04.2019
RSA
Mental Health First Aid
Skills
- Operations Management
- Hospitality Management
- Contract Negotiation
- Marketing & Social Media Content- all large scale platforms
- Staff Development & Performance Evaluations
- Business Administration
- Expense Tracking
- Event Sales
- Calendar Management
- Travel Arrangements
- Event Billing & Invoicing
- Customer Complaint Handling
- Food & Beverage Service knowledge
- Vendor Relationship Management
- Entertainment Booking & Management
- Microsoft Office- All Systems
- POS Systems
- DJ Equipment and A/V Knowledge
References
References available upon request.
Timeline
Events & Bookings Manager
Dove Club & New Guernica
10.2023 - Current
Assistant Venue Manager
Lumber Punks Axe Throwing
10.2023 - 04.2024
Events Assistant & Bar Attendant
Section 8 Melbourne
01.2023 - 10.2023
Venue Manager
Lambys Tavern
01.2021 - 02.2022
Events & Entertainment Director
Brewhemia
07.2019 - 04.2020
Events Director
Restless Collective & CLICKBAIT DJ
01.2018 - Current
Certificate - Staff Management/The Hospitality Supervisor
Eldred Hospitality
Certificate - Recruitment And Selection
Eldrid Hospitality
Diploma - Business Management (Entertainment)
JMC Academy
RSA
Mental Health First Aid
Similar Profiles
Kyle SlusarekKyle Slusarek
Sous Chef at Dove Canyon Country ClubSous Chef at Dove Canyon Country Club
Lars LewisLars Lewis
First Assitant Professional at Dove Canyon Golf ClubFirst Assitant Professional at Dove Canyon Golf Club
Olivia VrabelOlivia Vrabel
Restaurant Hostess at Dove Canyon Golf ClubRestaurant Hostess at Dove Canyon Golf Club
Chung Wai TamChung Wai Tam
Probationary Inspector at Hong Kong Police ForceProbationary Inspector at Hong Kong Police Force
BIANCA NICOLABIANCA NICOLA
Personal Assistant to Commercial Developer at SMA Projects AustraliaPersonal Assistant to Commercial Developer at SMA Projects Australia