Kiayla Newton

Experienced professional with a strong background in hospitality and customer service. Skilled in bar attending and gaming operations providing outstanding guest experiences. Dependable, approachable, and adept at promptly and effectively addressing customer concerns.

• Responsible service of alcohol
• Responsible service of gambling
• Customer service
• Food handling level 1
• NT drivers license (Class C)
• Barista basics
• Use hygienic practices for food safety
• White card

Date of Birth: 12/20/00

• Maintained visual standards of displayed items and cleaning expectations.
• Easily followed outlined steps of service.
• Kept bar presentable and well stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Upsold specials and beverage promotions to exceed sales goals.
• Cleaned, restocked and polished glass wear.
• Performed opening and closing bar duties.
• Bussed and reset tables to keep the dining room and work areas clean.
• Cultivated warm relationships with regular customers.
• Processed food orders through till to kitchen for preparation.
• Worked on pass to deliver food orders to correct tables.
• Performed dining room side work such as refilling condiment bottles, preparing menus and arranging silverware.
• Performed dining room sanitation tasks such as spill cleanup, table sterilisation and removal of apparent waste or refuse.
• Complied with COVID-19 cleaning tasks and sterilisation of numerous items.
• Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to the appropriate managers.
• Provided exceptional customer service at entrance stations, answering questions, offering assistance, and processing fee payments accurately.
• Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
• Provided information and guidance for park visitors, answered questions and inquiries and suggested trails for hiking.
• Distributed Park and trail maps provided park information and answered customer service questions.
• Assisted in wildlife management initiatives for maintaining healthy ecosystems within the park.
• Monitored campground conditions regularly to ensure compliance with health regulations and address any necessary improvements proactively.
• Maintained interpretive displays and exhibits to educate people about parks and wildlife.
• Supported emergency response efforts during medical incidents, ensuring visitor wellbeing.

• Sherry Zafar, The cheesecake shop, 0468725245
• Kerry W., Tracks, 0499010743
• Liz Lamb, Berry springs tavern, 0412251671
• Bernadette Calma, Kakadu national park, 0459627380
• Grant Olsen, Grand central hotel, 0422471447