Kiel Colin Villanueva
Sydney,NSW
Summary
Adept at multitasking and maintaining composure under pressure, I excelled at Johnnie's by boosting customer satisfaction through timely meal preparations and reducing food waste. My tenure at UFC Gym Blacktown honed my leadership and teamwork skills, significantly improving client physical fitness and technique. Skilled in cash handling and customer service, I consistently met sales targets and trained new staff, showcasing my work ethic and integrity at Lancaster St Fresh Fruit Market.
Overview
2
2
years of professional experience
Work History
Kitchen Cook
Johnnie's
05.2023 - 11.2023
- Demonstrated excellent problem-solving skills under pressure, resolving issues efficiently while maintaining composed demeanour throughout busy shifts.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Reduced food waste by implementing proper storage techniques and inventory management.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
Jiu-Jitsu Coach and Boxing Assistant
UFC Gym Blacktown
12.2022 - 12.2022
- Coached and assisted in jiu-jitsu and boxing classes, helping clients improve technique, resilience, and physical fitness.
- Developed leadership and communication skills by working closely with diverse groups of clients and adapting training methods to suit individual needs.
- Demonstrated strong responsibility and dedication, contributing to a positive and motivating training environment.
- Greeted guests in with friendliness and professionalism.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Increased athlete''s skills development through individualized training plans based on each player''s strengths and weaknesses.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
Cashier
Lancaster St Fresh Fruit Market
03.2022 - 04.2023
- Assisted customers with purchases by efficiently processing transactions and locating items within the store, contributing to a smooth shopping experience.
- Provided friendly and professional customer service, handling inquiries and resolving complaints to enhance customer satisfaction and loyalty.
- Utilized POS systems to enter orders, process various payment methods (cash, card, and check), and issue accurate receipts.
- Maintained a well-organized checkout area and contributed to a clean, fully stocked store environment by collaborating with team members.
- Trained new employees on store procedures, POS systems, and customer service practices to ensure consistency and high-quality service.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Excellent communication skills, both verbal and written, to facilitate clear and concise interactions with customers and colleagues.
Education
High School Diploma -
Blacktown Boys High School
Fifth Ave, Blacktown NSW 214809-2024
Skills
- Work Ethic and Integrity
- Fast Learner
- Customer Service Excellence
- Multitasking
- Cash handling and Management
- Training and Mentoring
- Teamwork and Collaboration
Languages
English
Tagalog
Kapampangan
Interests
- Basketball
- Mixed Martial Arts (MMA)
- Chess
- Gym
- Boxing
Timeline
Kitchen Cook
Johnnie's
05.2023 - 11.2023
Jiu-Jitsu Coach and Boxing Assistant
UFC Gym Blacktown
12.2022 - 12.2022
Cashier
Lancaster St Fresh Fruit Market
03.2022 - 04.2023
High School Diploma -
Blacktown Boys High School
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