Kienan Davis
Summary
Energetic and multilingual employee with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Bringing highly-developed business sense and creative problem-solving skills. Quickly assesses operational needs and develops innovate strategies that successfully increase productivity and efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Funeral Director
Seasons Funeral
02.2022 - Current
- Prepared obituaries for newspapers and online publications after extensive consultation with family members.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Navigated and accommodated differing religious and cultural considerations for post-mortem care, conducting culturally responsible ceremonies and preparation practices.
- Emotionally comforted mourners and lent perspective during all-encompassing tragedies.
Flight Attendant
Network Aviation
07.2019 - 07.2022
- Excellence in grooming and personal hygiene practise.
- Ensure safety and comfort of customers onboard aircraft.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Used Microsoft Word and other software tools to create documents and other communications.
- Maintained energy and enthusiasm in fast-paced environment.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Resolved passenger conflicts and medical emergencies during flights.
Club Lounge Attendant
Accor Hotels And Resorts
05.2019 - 07.2019
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Bartender
Ibis Hotel
12.2017 - 04.2019
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Orchestrated numerous private parties, business meetings and formal engagements.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
Airline Customer Service Agent
Qantas Airways
03.2016 - 10.2017
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Used airline computer system to create airline tickets, boarding passes, prepare pre-departure and post- reports and passenger manifest
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Operated PA system to make announcements regarding flight activity.
- Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
Kitchen Hand
Hungry Jack's
02.2015 - 12.2015
- Lifted and carried heavy materials.
- Maintained high personal grooming standards and uniform presentation.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
Education
High School Diploma -
Belmont City College
Perth, WA10.2017
Skills
- Team Collaboration
- Verbal and Written Communication
- Problem Solving
- Team Leadership
- Customer Service
- Microsoft Office
- Quality Assurance
- Detail Oriented
- Social Perceptiveness
- Culture Awareness
Certification
- Licensed Responsible Service of Alcohol
- Certificate III in Sports & Recreation
- Certificate III in Tourism
- Certificate III in Business
- Certificate II in Tourism
- Certificate in CPR and First Aid
- 2023 Perth Mr Naidoc
Additional Information
Jeremy Maitland-Smith
Jeremy.maitland-smith@stjohnwa.com.au
0458 207 213
First Nations Relationships Specialist
Lucy La Cunza
Lucy.lacunza@stjohnwa.com.au
0433 139 301
RTSC Wheatbelt
Michelle Kara
Michelle.kara@seasons.com.au
0439 413 408
Seasons Senior Funeral Director
Timeline
Funeral Director
Seasons Funeral
02.2022 - Current
Flight Attendant
Network Aviation
07.2019 - 07.2022
Club Lounge Attendant
Accor Hotels And Resorts
05.2019 - 07.2019
Bartender
Ibis Hotel
12.2017 - 04.2019
Airline Customer Service Agent
Qantas Airways
03.2016 - 10.2017
Kitchen Hand
Hungry Jack's
02.2015 - 12.2015
High School Diploma -
Belmont City College
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