Kienna Tuitavake
Griffith,NSW
Summary
I am a dedicated and responsible employee, as I'm committed to delivering high-quality work with a focus on accuracy and efficiency. With a strong attention to detail, I consistently ensure that all tasks are completed to the highest standards. My experience in complaint handling and escalation, coupled with my communication and collaboration skills. Allows me to effectively manage complex situations and contribute positively to team dynamics. I take pride in my ability to multitask and manage time effectively, ensuring deadlines are met without compromising the quality of my work. My strong computer skills heavily assist with this. Overall my personality and care is my biggest strong suit as I am a team player that can build strong connects.
Overview
2
2
years of professional experience
Work History
Customer Service Advisor - Banker
St George Bank
Griffith, NSW
01.2024 - Current
- Managed large volumes of customer account information while maintaining strict confidentiality, reflecting a high level of attention to detail.
- Ensured compliance with company policies and procedures when interacting with customers.
- Tracked customer feedback using surveys and other methods of evaluation; currently, NPS champion.
- Cash reconciliation - ordering and dispatch of cash for the entirety of the branch, balancing high-volume tills at the end of the day.
- Assisted customers with supplying correct statements and documentation for accountants and financial advisors.
- Collaborated with internal departments to resolve complex financial disputes.
- Utilized banking software to process customer data accurately and efficiently.
Sales Assistant
BCF
Griffith, NSW
10.2022 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Accepted and completed cash/credit card payments.
- Sold various products by explaining unique features, and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, product, and service information.
- Used the computer system to retrieve customer information and the status of store orders (IBT).
Retail Assistant and Merchandising Supervisor
Leading Edge Computers
Griffith, NSW
03.2023 - 01.2024
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Checked shipment pack slips to confirm quantities and correct merchandise in the delivery.
- Engaged with customers and recommended products based on their needs and requests.
- Stocked and cleaned shelves while maintaining a neat and orderly store.
- Greeted guests promptly with a positive attitude, and asked open-ended questions to better understand their shopping needs.
Education
High School Diploma -
Marian Catholic College
Griffith NSW11.2023
Certificate III - Information And Digital Technology
Tafe Digital
Online 11.2023
Skills
- Excellent phone etiquette
- Schedule management
- Communication and collaboration with team members
- Strong computer skills, fast learner of computer systems
- Networking and creating connections
- Time management and multitasking
- Complaint handling - currently NPS Champion (monitoring pulse, lodging complaints, and escalation)
References
Steve Allan - BCF Manager
Phone: 0413 320 871
Email: Steven.a_16@hotmail.com
Paeahelotu Mataele - Customer Service Specialist and Team Leader
Phone: 0412 135 157
Timeline
Customer Service Advisor - Banker
St George Bank
01.2024 - Current
Retail Assistant and Merchandising Supervisor
Leading Edge Computers
03.2023 - 01.2024
Sales Assistant
BCF
10.2022 - Current
High School Diploma -
Marian Catholic College
Certificate III - Information And Digital Technology
Tafe Digital
Similar Profiles
Ceah RoweCeah Rowe
Customer Service Specialist at St George BankCustomer Service Specialist at St George Bank
Lee BreenLee Breen
Customer Service Specialist at St George BankCustomer Service Specialist at St George Bank
Emel ErdoganEmel Erdogan
CSS (Customer) at St George BankCSS (Customer) at St George Bank