Summary
Work History
Education
Skills
Timeline
Generic

Kiera Dorrington

Brisbane ,Queensland

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged my time management and exceptional customer service skills at Gloria Jeans Coffee to significantly improve sales. My diverse background, including horse training and logistics, showcases my ability to adapt and excel in varied environments, making me a valuable team player and problem-solver.

Work History

Barista

Gloria Jeans Coffee
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Cold and hot drink preparation and food preparation

Horse Trainer

Private Home
  • Inspected, prepared, cleaned, disinfected, and maintained comfortable horse stable and enclosures.
  • Scheduled farrier and vet appointments regularly.
  • Coached and trained students in basic care and maintenance of horses and stables in addition to riding technique, form, and skills.
  • Instilled basics of horsemanship and riding in beginners, first-time or occasional riders, refining knowledge, and skills of more advanced riders.
  • Maintained animal health records, treating minor injuries, and reporting serious injuries to owners for consultation with veterinarians.
  • Developed strong relationships with clients, providing regular updates on their horses'' progress and overall condition.
  • Worked with ranch hands to clean stables and riding areas.
  • Managed feeding, rugging and general stable procedures, communicating issues, or significant maintenance requirements to management when necessary.
  • Got foals and young horses use to people and taking orders, foals were rope trained and got them use to head harness, lunging, being tacked up.

Picker Packer

City Beach Warehouse
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.

Delivery Driver

Domino's Pizza
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.

Education

Certificate III - Hospitality

Work Skills
Brisbane
09.2022

Grade 10 Completion -

Cavendish Road State High School
Brisbane
12.2020

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Cash handling
  • Opening and closing duties
  • Active listener
  • Exceptional customer service
  • Customer service
  • Reliable and dependable
  • Cleaning and sanitizing
  • Multitasking
  • Flexible schedule
  • Workstation maintenance
  • Stocking supplies and retail products

Timeline

Barista

Gloria Jeans Coffee

Horse Trainer

Private Home

Picker Packer

City Beach Warehouse

Delivery Driver

Domino's Pizza

Certificate III - Hospitality

Work Skills

Grade 10 Completion -

Cavendish Road State High School
Kiera Dorrington