Kiera Hankin
Hurlstone Park,Australia
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Program Officer
Royal Australasian College of Physicians
03.2025 - Current
- Administrative support: Manage applications, data entry, and electronic/hardcopy records for programs like Advanced Training.
- Stakeholder engagement: Act as a point of contact for trainees, supervisors, and other stakeholders, providing information and support through various communication channels.
- Program development: Support the development of educational content, particularly in CPD roles, by assisting with research, writing, and editing.
- Committee support: Provide secretariat and administrative support to committees, which can involve preparing agendas, minutes, and action items.
- Process improvement: Identify and suggest improvements to existing processes to enhance efficiency and effectiveness.
- Compliance and reporting: Ensure adherence to RACP policies and procedures and help compile reports for internal and external stakeholders.
Middle Office
Service NSW
01.2022 - Current
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Conducted quality control checks to maintain high levels of accuracy in mail sorting.
- Use Office 365 include Outlook and another software Salesforce to track daily task to meet deadlines.
- Managed budgets effectively, to organise birthday and teams events.
- Eliminated potential backlogs in documentation processing by routinely scanning transactions.
- Ensured compliance with industry regulations by maintaining an organized, accessible archive of controlled documents.
Customer Service officer
Service NSW
12.2020 - 01.2022
- Creating positive relationships in all customer interactions
- Resolving and recording customer complaints
- Managing a high-volume of inbound calls in an efficient manner
- Resolving complex enquiries through utilisation of various agency-specific resources
- Delivering expert specialist assistance
- Guiding customers through applications to resolve their specific needs
- Always explaining forms, fees, and POI to customers to set them up for success when entering the Service Centre for their specific needs
- Being a part of the social committee by organising birthdays, farewells, special events, and team meetings
ASP4 Customer Service Agent
Datacom
03.2020 - 10.2020
- Creating positive relationships in all customer interactions
- Resolving and recording customer complaints
- Managing a high-volume of inbound calls in an efficient manner
- Resolving complex enquiries through utilisation of various agency-specific resources
- Delivering expert specialist assistance
- Guiding customers through applications to resolve their specific needs
- Always explaining forms, fees, and POI to customers to set them up for success when entering the Service Centre for their specific needs
- Being a part of the social committee by organising birthdays, farewells, special events, and team meetings
Education
HSC -
Our Lady of Mercy College
12.2019
Skills
- Microsoft office 365
- Customer service expert
- Office administration
- Data entry
- Customer relations
Certification
- Certificate II in Hospitality Kitchen Operations
- RSA
- Working With Children Check
Timeline
Program Officer
Royal Australasian College of Physicians
03.2025 - Current
Middle Office
Service NSW
01.2022 - Current
Customer Service officer
Service NSW
12.2020 - 01.2022
ASP4 Customer Service Agent
Datacom
03.2020 - 10.2020
HSC -
Our Lady of Mercy College