Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Program Officer
Royal Australasian College of Physicians
03.2025 - Current
Administrative support: Manage applications, data entry, and electronic/hardcopy records for programs like Advanced Training.
Stakeholder engagement: Act as a point of contact for trainees, supervisors, and other stakeholders, providing information and support through various communication channels.
Program development: Support the development of educational content, particularly in CPD roles, by assisting with research, writing, and editing.
Committee support: Provide secretariat and administrative support to committees, which can involve preparing agendas, minutes, and action items.
Process improvement: Identify and suggest improvements to existing processes to enhance efficiency and effectiveness.
Compliance and reporting: Ensure adherence to RACP policies and procedures and help compile reports for internal and external stakeholders.
Middle Office
Service NSW
01.2022 - Current
Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
Conducted quality control checks to maintain high levels of accuracy in mail sorting.
Use Office 365 include Outlook and another software Salesforce to track daily task to meet deadlines.
Managed budgets effectively, to organise birthday and teams events.
Eliminated potential backlogs in documentation processing by routinely scanning transactions.
Ensured compliance with industry regulations by maintaining an organized, accessible archive of controlled documents.
Customer Service officer
Service NSW
12.2020 - 01.2022
Creating positive relationships in all customer interactions
Resolving and recording customer complaints
Managing a high-volume of inbound calls in an efficient manner
Resolving complex enquiries through utilisation of various agency-specific resources
Delivering expert specialist assistance
Guiding customers through applications to resolve their specific needs
Always explaining forms, fees, and POI to customers to set them up for success when entering the Service Centre for their specific needs
Being a part of the social committee by organising birthdays, farewells, special events, and team meetings
ASP4 Customer Service Agent
Datacom
03.2020 - 10.2020
Creating positive relationships in all customer interactions
Resolving and recording customer complaints
Managing a high-volume of inbound calls in an efficient manner
Resolving complex enquiries through utilisation of various agency-specific resources
Delivering expert specialist assistance
Guiding customers through applications to resolve their specific needs
Always explaining forms, fees, and POI to customers to set them up for success when entering the Service Centre for their specific needs
Being a part of the social committee by organising birthdays, farewells, special events, and team meetings