Kiera Hankin
Hurlstone Park,Australia
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Middle Office
Service NSW
01.2022 - Current
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Conducted quality control checks to maintain high levels of accuracy in mail sorting.
- Use Office 365 include Outlook and another software Salesforce to track daily task to meet deadlines.
- Managed budgets effectively, to organise birthday and teams events.
- Eliminated potential backlogs in documentation processing by routinely scanning transactions.
- Ensured compliance with industry regulations by maintaining an organized, accessible archive of controlled documents.
Customer Service officer
Service NSW
01.2020 - 01.2022
- Creating positive relationships in all customer interactions
- Resolving and recording customer complaints
- Managing a high-volume of inbound calls in an efficient manner
- Resolving complex enquiries through utilisation of various agency-specific resources
- Delivering expert specialist assistance
- Guiding customers through applications to resolve their specific needs
- Always explaining forms, fees, and POI to customers to set them up for success when entering the Service Centre for their specific needs
- Being a part of the social committee by organising birthdays, farewells, special events, and team meetings
ASP4 Customer Service Agent
Datacom
03.2020 - 10.2020
- Handling incoming and outgoing calls with customers and internal departments
- Troubleshooting for the MyGov application and website
- Switchboard phone services for Services Australia to help at the start of Covid
- Processing claims and paperwork for Services Australia
- Deescalation of customer complaints
Education
HSC -
Our Lady of Mercy College
12.2019
Skills
- Microsoft office 365
- Customer service expert
- Office administration
- Data entry
- Customer relations
Certification
- Certificate II in Hospitality Kitchen Operations
- RSA
- Working With Children Check
Timeline
Middle Office
Service NSW
01.2022 - Current
ASP4 Customer Service Agent
Datacom
03.2020 - 10.2020
Customer Service officer
Service NSW
01.2020 - 01.2022
HSC -
Our Lady of Mercy College
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