Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kiera Hankin

Hurlstone Park,Australia

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

6
6
years of professional experience
1
1
Certificate

Work History

Program Officer

Royal Australasian College of Physicians
03.2025 - Current
  • Administrative support: Manage applications, data entry, and electronic/hardcopy records for programs like Advanced Training.
  • Stakeholder engagement: Act as a point of contact for trainees, supervisors, and other stakeholders, providing information and support through various communication channels.
  • Program development: Support the development of educational content, particularly in CPD roles, by assisting with research, writing, and editing.
  • Committee support: Provide secretariat and administrative support to committees, which can involve preparing agendas, minutes, and action items.
  • Process improvement: Identify and suggest improvements to existing processes to enhance efficiency and effectiveness.
  • Compliance and reporting: Ensure adherence to RACP policies and procedures and help compile reports for internal and external stakeholders.

Middle Office

Service NSW
01.2022 - Current
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Conducted quality control checks to maintain high levels of accuracy in mail sorting.
  • Use Office 365 include Outlook and another software Salesforce to track daily task to meet deadlines.
  • Managed budgets effectively, to organise birthday and teams events.
  • Eliminated potential backlogs in documentation processing by routinely scanning transactions.
  • Ensured compliance with industry regulations by maintaining an organized, accessible archive of controlled documents.

Customer Service officer

Service NSW
12.2020 - 01.2022
  • Creating positive relationships in all customer interactions
  • Resolving and recording customer complaints
  • Managing a high-volume of inbound calls in an efficient manner
  • Resolving complex enquiries through utilisation of various agency-specific resources
  • Delivering expert specialist assistance
  • Guiding customers through applications to resolve their specific needs
  • Always explaining forms, fees, and POI to customers to set them up for success when entering the Service Centre for their specific needs
  • Being a part of the social committee by organising birthdays, farewells, special events, and team meetings

ASP4 Customer Service Agent

Datacom
03.2020 - 10.2020
  • Creating positive relationships in all customer interactions
  • Resolving and recording customer complaints
  • Managing a high-volume of inbound calls in an efficient manner
  • Resolving complex enquiries through utilisation of various agency-specific resources
  • Delivering expert specialist assistance
  • Guiding customers through applications to resolve their specific needs
  • Always explaining forms, fees, and POI to customers to set them up for success when entering the Service Centre for their specific needs
  • Being a part of the social committee by organising birthdays, farewells, special events, and team meetings

Education

HSC -

Our Lady of Mercy College
12.2019

Skills

  • Microsoft office 365
  • Customer service expert
  • Office administration
  • Data entry
  • Customer relations

Certification

  • Certificate II in Hospitality Kitchen Operations
  • RSA
  • Working With Children Check

Timeline

Program Officer

Royal Australasian College of Physicians
03.2025 - Current

Middle Office

Service NSW
01.2022 - Current

Customer Service officer

Service NSW
12.2020 - 01.2022

ASP4 Customer Service Agent

Datacom
03.2020 - 10.2020

HSC -

Our Lady of Mercy College
Kiera Hankin